Current jobs related to HR Direct Associate - Mumbai, Maharashtra - General Mills

  • HR Associate

    6 days ago

    Mumbai, Maharashtra, India Cloud Counselage Full time

    As an HR Associate, your role likely involves various tasks related to human resources within an organization.Job Responsibilities:Recruitment and Onboarding: Assisting in the recruitment process by posting job advertisements, screening resumes, scheduling interviews, conducting initial interviews, and facilitating the onboarding process for new...

  • HR Associate

    19 hours ago

    Mumbai, Maharashtra, India Cipla Full time

    Job Title: HR Ops Associate (Third Party Payroll - TeamLease)Experience: 25 yearsLocation: MumbaiDepartment: Human ResourcesRole Overview:The HR Support Associate will play a key role in ensuring smooth HR operations by providing administrative and coordination support across multiple HR functions. This position requires strong organizational skills,...

  • HR Associate

    2 weeks ago

    Mumbai, Maharashtra, India Cloud Counselage Full time

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)Job Overview:As an HR Associate, your role likely involves various tasks related to human resources within an organization. Job Responsibilities:Recruitment and Onboarding: Assisting in the recruitment process by posting job advertisements, screening...

  • HR Associate

    4 days ago

    Navi Mumbai, Maharashtra, India Sciative Solutions Full time

    As an HR Associate you will be a hands-on professional supporting the HR function, in executing and developing day to day operations associated with HR practices and processes across all functional areas including recruiting, on-boarding, training and development, employee engagement, employee relations, performance management, compensations and benefits and...

  • HR Associate

    2 weeks ago

    Mumbai, Maharashtra, India Vlaunchu Full time

    Job Title: HR AssociateCompany: CATKingLocation: Mumbai (Work from Office)Experience: 0–2 yearsSalary: Up to ₹30,000 per monthJoining: ImmediateKey ResponsibilitiesAssist in end-to-end recruitment: sourcing, screening, scheduling interviews, and onboarding.Maintain employee records and HR databases.Support payroll and attendance management...

  • HR Manager

    2 weeks ago

    Mumbai, Maharashtra, India PES Hr Services Full time

    We are looking for HR manager Leading Real Estate Developer FirmThe candidate should be Responsible for all activities related to HR compliance, Administration, Selection, and Induction of Associate Real EstateCandidate must have exp in payroll Required Candidate profileLocation Bandra6+ years experience is requiredCandidate must be from real estate...

  • HR Associate

    4 days ago

    Mumbai, Maharashtra, India Kotak Education Foundation Full time

    We are looking for a highly motivated and experienced HR Associate to join our team at Kotak Education Foundation. The ideal candidate will have a strong background in human resources and excellent communication skills.Roles and ResponsibilityManage and implement effective recruitment strategies to attract top talent.Develop and maintain relationships with...

  • Direct Sales Associates

    2 weeks ago

    Mumbai, Maharashtra, India Infinity Learn Full time

    We're Hiring Across ALL Districts in MaharashtraJoin Infinity Learn's High-Performance Direct Sales TeamI'm excited to share that we're building a powerhouse Direct Sales Team at Infinity Learn— and we're looking forpassionate, driven go-gettersto join usOpen Roles:Direct Sales Associates (BDA)Now Hiring in Major Districts Including:#Pune #Nashik#Nagpur...

  • HR MIS Associate

    1 day ago

    Mumbai, Maharashtra, India The Muthoot Group Full time

    This job is provided by The HR MIS Associate will be responsible for managing HR data, maintaining trackers, preparing reports, and supporting HR operations through accurate data management and coordination With the Regional Hr.Key Responsibilities Prepare, maintain, and update HR MIS reports and dashboards using ExcelManage And Maintain Various HR...

  • HR Associate OD and Strategy

    4 days ago

    Mumbai, Maharashtra, India Miko Full time

    Job Overview: We are seeking a motivated and detail-oriented HR Associate to join our Human Resources team. The HR Associate will be responsible for supporting various HR functions including communication, policy implementation, organizational development, and employee engagement initiatives. The ideal candidate should have a solid understanding of HR...

HR Direct Associate

3 weeks ago

Mumbai, Maharashtra, India General Mills Full time

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Function: HR

Location: Mumbai, India
Job Type: Full-Time | Shift: 6:30 PM – 3:30 AM
Job Band & Pay Grade: Experienced Support | PG-35
Reports To: Team Lead – HR Direct

Job Overview

The HR Associate (HR Direct Representative) delivers accurate, high-quality, and personalized HR support to employees, managers, and HR teams globally. The role involves handling HR inquiries and transactions through phone, chat, and employee portal (G&Me), using ServiceNow to resolve payroll, benefits, policy, and Workday-related queries while ensuring SLA adherence and continuous process improvement.

Key Responsibilities

Employee Support & Case Management (85%)

  • Respond to HR inquiries via phone, chat, and G&Me using ServiceNow.

  • Process personnel administration, payroll, benefits, and Workday transactions accurately.

  • Guide and coach employees and managers on HR self-service tools (G&Me, Workday).

  • Collaborate with Payroll, Benefits, and HR teams to ensure accuracy and compliance.

  • Conduct research for complex cases and coordinate with specialists/vendors.

  • Escalate issues appropriately and ensure end-to-end resolution.

  • Deliver empathetic, customer-first service with clear documentation.

  • Meet all SLAs including response time, turnaround time, QA, and customer service scores.

  • Identify trends, recommend improvements, and translate technical concepts simply.

Process & System Improvement

  • Identify, report, and troubleshoot system/process issues.

  • Suggest and implement improvements to workflows, policies, and HR tools.

  • Support enhancements to self-service and employee communication platforms.

Letter Management (15%)

  • Create and manage templated employee letters (Bonafide, Attestation, Service Letters, etc.).

  • Coordinate with stakeholders, maintain drafts, and track completion.

Education & Experience

  • Bachelor's degree (any discipline).

  • 1–2 years of experience in query management (2–3 years preferred).

  • Workday, ServiceNow, iCIMS, Cornerstone

Skills & Competencies

  • Exceptional customer service with empathy and professionalism.

  • Strong verbal and written communication skills.

  • Ability to multitask, prioritize, and meet tight deadlines.

  • High attention to detail, integrity, and confidentiality.

  • Strong problem-solving, analytical, and decision-making skills.

  • Proficient in MS Office (Excel preferred).

  • Self-motivated, proactive, and adaptable.

General Mills, Inc. is a major American multinational food company known for producing and marketing a wide range of branded consumer food products sold worldwide. It is headquartered in Golden Valley/Minneapolis, Minnesota, USA and has been operating for over 150 years, with origins dating back to a flour mill in 1866.

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.