
Tally Software Support Executive
1 week ago
Key Responsibilities:
- Provide technical support for Tally software to clients via phone, email, remote login, or onsite visits.
- Handle installation, configuration, and upgrades of Tally software.
- Assist clients with GST, TDS, Payroll, Inventory, and Accounting features in Tally.
- Troubleshoot and resolve issues related to data migration, backup, errors, and customization.
- Train and guide clients on Tally usage, reports, and best practices.
- Maintain proper documentation of client issues, resolutions, and follow-ups.
- Escalate complex issues to senior team members or software partners if required.
- Ensure customer satisfaction and timely support delivery.
Minimum Requirements:
- Strong knowledge of Tally Prime / Tally ERP 9.
- Understanding of Accounting principles, GST, TDS, Payroll, and Inventory management.
- Hands-on experience in installation, troubleshooting, and data management in Tally.
- Good communication skills in English / Hindi / local language.
- Ability to handle multiple client queries and work independently.
- Any degree/diploma in Commerce, Accounting, or IT is preferred.
- Certification in Tally will be an added advantage.
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