UX Content Manager

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Manager, UX Content is an experienced product UX content design leader that is skilled in developing UX, UI copy and content for diverse audiences, including B2C and B2B, individuals, retirement plan sponsors, financial advisors and others in a dynamic environment. In this role, you will grow people's experiences across our digital platforms, including our personal finance apps and investment products. You will collaborate closely with designers, developers, product managers, leadership and other stakeholders to create user journeys that meet user needs while driving business goals forward.

ESSENTIAL FUNCTIONS:

• Manage the development of end-to-end content-led experiences for Empower's tools and products: Develop and implement comprehensive content-first solutions in support of both business goals and user needs.
• Manage the content design cross-functional review processes to ensure our work is high-quality and addresses business goals
• Audit content: Perform content audits to assess the effectiveness of current content and identify opportunities for improvement, standardization and efficiencies.
• Develop guidelines and standards: Develop and maintain content guidelines and standards to ensure consistency and quality across all digital platforms.
• Utilize metrics and analysis: Contribute to defining and tracking content performance metrics, using insights to continuously optimize our work. Collaborate with user research to infuse insights into content decisions, ensuring a user-first approach.
• Collaborate closely with cross-functional teams to ensure content is integrated seamlessly into the overall user experience and operates effectively.
• Be a key player in establishing the content design discipline at Empower as you create best practices for collaboration and ways of working across disciplines

QUALIFICATIONS:

• 8+ years of UX content design experience, working closely with product and design partners
• Strong content design as well as copywriting skills
• Leadership and strategic planning skills
• Strong operations and project management instincts
• Experience working with Legal, Compliance in a highly regulated environment
• Creative problem-solving in a high-energy cross-functional environment
• Strong experience collaborating with cross-functional partners in UX (designers, researchers), product (product management, engineering) and marketing (product marketing, performance marketing)
• Familiarity with Figma and/or equivalent tools
• Bachelor's degree in related fields (English, Psychology, Human-Computer Interaction, Visual Design, Communications, Sociology, Journalism or related), or equivalent experience
• Interest or expertise in user-centered design

What will set you apart:

• Financial services or fintech industry knowledge highly preferred
• Experience designing content for financial tools and products
• Excellent written and verbal communication skills, including an ability to advocate for your ideas and influence others
• Strong experience collaborating with UX designers, UX researchers, marketers, and product managers
• Problem-solving skills and the ability to own and drive multiple projects simultaneously
• Must be highly motivated, detail- and deadline-oriented, adaptable, and creative in ambiguous environments
• Interest in investing and/or personal finance
• Fluency in Figma.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.