Service Manager

9 hours ago

Kushinagar Prayagraj Sultanpur, India Alliance Industrial Marketing Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

  • Day-to-day running of the Engineer team
  • Checking the quality of completed job card write-ups, ensuring that parts and labor are all accounted for
  • Effectively liaising with Service Administration and Parts Departments to ensure smooth completion of jobs from start to finish
  • Monitoring, controlling, and growing productivity, efficiency, and utilization of Engineer team
  • Staff management for the Engineer team and managing team performance against set targets and deliverable outcomes
  • Proactively following up on and addressing technical issues with customers in a timely fashion and forging long-term customer relationships
  • Addressing technical issues directly with JCB as and when required
  • Ensuring that all operational Standard Operating Procedures (SOPs) and JCB service processes, policies, and guidelines are adhered to
  • Reviewing and reporting against set Key Performance Indicators (KPI's) with Aftersales Manager and Managing Director on a regular basis
  • Working alongside the Aftersales Manager to identify and develop future opportunities and strategies for growth and implementing processes to support these

Preferred candidate profile : Candidates from the construction equipment Industry will be preffered.

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