Technical Lead

Job Title: Lead Network Engineer - SD WAN

Department: Engineering and Operations

Location: Mumbai

Reporting: Manager Operations

Job Type: Full Time

Shift: Rotational Shift

1. PRE-REQUISITES

Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP)

Hands-on experience in MPLS, QoS and VoIP

Hands-on experience for network troubleshooting in LAN/WAN environment

Strong technical and subject matter expertise in at least one or more of the following specialties:

• Cisco GSR routers and switches like Catalyst 3560/3750/4948
• Juniper MX series routers and switches EX4200
• SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet
• Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA
• WAN Optimizers (Riverbed, Juniper, Citrix)
• Wireless
• Nexus Switches, VSS

Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet

Knowledge of security technologies

Knowledge on scripting languages like Python

Excellent communications skills and must have worked with Global customers and global carriers

Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux

Provide comprehensive maintenance plans for change management review and approval; implement according to the plan

Manage and support MPLS backbone spanning across globe

1. RESPONSIBILITIES

2. Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers.

3. Support the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers and/or as directed by the Operations' Managers
4. Work experience in a fast-paced Network Operations environment
5. Experience in remote troubleshooting and diagnosis of network connectivity issues
6. Work with a variety of customers and vendors (technical as well as non-technical)
7. Communicate technical jargon to non-technical people
8. Receive calls from customers and work on trouble tickets to resolve customer-escalated network and security issues
9. Work with Telecommunication Service Providers to resolve escalated circuit problems
10. Perform complex changes on the network and security devices
11. Work with hardware/software vendors to resolve problems
12. Work in a rotating shift schedule
13. Manage Global Operations Center shifts and exchange handoff between various shifts
14. Manage daily work distribution for Global Operations Center
15. Become an SME for a few priority customer accounts and be proactive to improve customer service
16. Train and mentor juniors
17. Participate in various Network and Security projects
18. Participate in weekly/monthly/quarterly service review calls with customers
19. Contribute in providing appropriate content for the weekly/monthly/quarterly service reports

20. Any additional task given to the incumbent from time-to-time based on business needs

21. TRAINING AND CERTIFICATION

22. CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE

23. EXPERIENCE

24. Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment

25. EDUCATION

26. Bachelor in Engineering - Computers/Electronics/Communication or related field

27. Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

28. TECHNICAL AND OTHER SKILLS

29. MS Office proficiency

30. Aptitude and desire to learn advanced IP network services
31. ITIL process awareness