US Voice Process customer Service

4 days ago

Kolkata Noida, India Crown Solutions Full time ₹ 3,84,000 - ₹ 4,80,000 per year

Ctc will be 4 LPA

Exp 1 to 3 yrs

2 Yrs Contract bass payroll will be crown solution

UK, US, Australia

Key Responsibilities:

  • Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
  • Engage customers in meaningful conversations to promote products/services or gather required information.
  • Achieve daily/weekly/monthly Targets and conversion targets.
  • Handle objections professionally and escalate complex issues when necessary.
  • Collaborate with team leads and quality analysts to improve call quality and performance.
  • Ensure compliance with company policies and US calling regulations

Required Skills & Qualifications:

  • Bachelors degree or equivalent.
  • 24 years of experience in outbound calling, for US clients.
  • Open to Work from Office
  • Excellent verbal communication and interpersonal skills.
  • Familiarity with CRM tools and call centre software.
  • Open to work night shifts and adapt to US time zones.
  • Goal-oriented with a positive attitude and strong work ethic.

Knowledge of US culture and customer behaviour

Interested candidates can apply to this mail id -

Or Drop the cv to this Number Make sure candidate should have all the documents, Looking 1 Month 20 Days. Ctc will be 4 LPA

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