Upselling - International Chat Process || Gurgaon

2 weeks ago

Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job description

Roles and Responsibilities

  • Provide customer support through various channels such as calling, email, chat, and non-voice processes.
  • Handle international customer inquiries with a focus on blended process (calling+email + chat).
  • Offer product solutions to customers based on their requirements.
  • Maintain accurate records of customer interactions using CRM software.
  • Collaborate with internal teams to resolve complex issues.

Desired Candidate Profile

  • 0-3 years of experience in BPO Customer Service or related field.
  • Strong communication skills for effective interaction with customers via multiple channels (email, chat).
  • Ability to work in a fast-paced environment handling multiple tasks simultaneously.
  • Proficiency in International Chat Process and Non-Voice Process is essential.
  • Any graduates/post-graduates or pursuing are eligible (but should be available for 3 months after selection without any leaves)

Job Details

  • Any 5 days of working
  • Any 2 days of Week off
  • Shift- 9 hours (Including 1 Hour break)
  • Rotational Shifts/ Week-off
  • Salary /-
  • Location- Gurgaon

Interested Candidate share their resume to: -

HR Lakhi

HR Manisha

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