Front Desk Executive

3 days ago

Panchpakhadi Thane Maharashtra, India Athaayu Urocare Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Key Responsibilities:

Patient Reception & Registration

  • Greet and assist patients and visitors in a courteous and professional manner.
  • Register new patients and update existing patient information in the hospital system.
  • Guide patients about consulting rooms, billing, diagnostics, and other hospital services.

Appointment & Scheduling

  • Manage doctor appointment schedules (OPD & Procedures).
  • Confirm, reschedule, and follow up on appointments.
  • Coordinate with nursing staff and doctors to ensure minimal waiting time.

Front Desk Operations

  • Handle incoming calls, enquiries, and provide accurate information about hospital services.
  • Maintain a clean, organized, and welcoming front desk area.
  • Manage the queue system to ensure smooth patient flow.

Billing & Documentation Support

  • Support billing/cashier team with basic data entry when required.
  • Ensure accurate documentation of patient files, consents, and reports.
  • Maintain registers and logs as per hospital protocols (visitor log, appointment log, etc.).

Coordination & Communication

  • Coordinate with departments such as Nursing, Diagnostics, Pharmacy, OPD, and TPA/Billing.
  • Communicate delays or changes in doctor availability to patients promptly.

Customer Experience & Patient Handling

  • Handle patient concerns professionally and escalate issues to the supervisor.
  • Ensure patients' needs (e.g., wheelchair assistance) are attended promptly.
  • Provide empathetic support to patients undergoing urology treatments and procedures.

Compliance & Hospital Protocols

  • Follow hygiene, confidentiality, and safety standards of the hospital.
  • Adhere to hospital SOPs and ensure compliance with NABH requirements if applicable.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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