Associate Consultant

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

SME-F5,DDI-Infoblox / Efficient IP

Job Summary
The Subject Matter Expert (Support & Ops) plays a pivotal role in ensuring timely resolution of escalations and incidents within the Support & Operations team. This role emphasizes efficient analysis in alignment with service level agreements (SLAs) and quality standards, contributing significantly to customer satisfaction and operational excellence.

(1.) Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents And Tickets Using F5 And Ddi-Infoblox/Efficient Ip Technology, Adhering To Slas And Operational Standards.

2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, While Facilitating Knowledge Sharing To Enhance Team Efficiency.

3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Optimize Resource Utilization.

4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Understand And Address Any Operational Challenges They Face.

5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Insightful Reports To Facilitate Performance Improvements And Presenting Findings To Key Business Stakeholders.

Skill Requirements
1. Proficient In F5 Technologies And Ddi-Infoblox/Efficient Ip Solutions.

2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analysis.

3. Excellent Documentation Skills And Experience In Preparing Sops.

4. Strong Communication Skills For Effective Stakeholder Engagement.

5. Familiarity With Capacity Planning And Change Management Processes.

Certification
1. Optional But Valuable: Itil Foundation Certification.

2. Optional But Valuable: F5 Certified Administrator (F5-Ca) Certification.
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

SME-F5,DDI-Infoblox / Efficient IP

Job Summary
The Subject Matter Expert (Support & Ops) plays a pivotal role in ensuring timely resolution of escalations and incidents within the Support & Operations team. This role emphasizes efficient analysis in alignment with service level agreements (SLAs) and quality standards, contributing significantly to customer satisfaction and operational excellence Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents And Tickets Using F5 And Ddi-Infoblox/Efficient Ip Technology, Adhering To Slas And Operational Standards.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, While Facilitating Knowledge Sharing To Enhance Team Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Optimize Resource Utilization.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Understand And Address Any Operational Challenges They Face.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Insightful Reports To Facilitate Performance Improvements And Presenting Findings To Key Business Stakeholders.

Skill Requirements
1. Proficient In F5 Technologies And Ddi-Infoblox/Efficient Ip Solutions.
2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analysis.
3. Excellent Documentation Skills And Experience In Preparing Sops.
4. Strong Communication Skills For Effective Stakeholder Engagement.
5. Familiarity With Capacity Planning And Change Management Processes.

Certification
1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: F5 Certified Administrator (F5-Ca) Certification.

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