Assistant Manager

2 weeks ago

Mumbai, Maharashtra, India K Raheja Corp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The purpose of this role is to build robust customer engagement and relations, which is fueled by exceptional customer / tenant connect, resolution frameworks and internal co-ordination.

Role & responsibilities

  • Client relations & engagement by building relations with tenants at our IT Parks.
  • Execute Tenant Onboarding, providing them a delightful onboarding experience.
  • Ensure execution and standardization of SOPs for customer-facing processes.
  • Plan and calendarize Tenant connects for relationship management/building and feedback.
  • Deliver a superior tenant experience by ensuring Customer Satisfaction Surveys and working on plans to improve client satisfaction scores and NPS.
  • Collaborate with internal teams for conflict resolution (e.g., Asset Mgmt., Leasing, Engineering, Senior Management etc) to address customers needs.
  • Consolidate and provide Tenant Insights to senior management.
  • Establish a smooth and well-defined customer grievance redressal mechanism and ensure resolutions in defined TAT.
  • Liaise with internal teams for issue resolution and ensure all complaints have email confirmation of closure by clients.
  • Ensure all communication with clients is maintained, seamless and updated.
  • Ideation and conceptualizing client delight moments.
  • Create communication for client outreach through newsletters.

Preferred candidate profile

  • Excellent written and spoken English communication skills.
  • Smart personality with good interpersonal skills.
  • Confidence and ability to interact with high profile clients.
  • Self-motivated and result oriented, can work independently.
  • Proficient with power point presentations and excel.

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