Senior Operations Head, Gen AI Platforms and Solutions

1 day ago

Hyderabad, Telangana, India PepsiCo Full time

Overview
The primary objective of this role is to establish and lead a centralized operations function for PepsiCo's Gen-AI platforms, including PepGenX and Agent Factory. The role ensures platform reliability, incident management, vendor performance, and operational excellence across all sectors. It is critical to sustaining enterprise-scale AI adoption by overseeing 24x7 monitoring, ServiceNow-based workflow automation, and cloud FinOps, while coordinating with engineering, product, and vendor teams to maintain high availability, security, and performance at scale

Responsibilities

  • 24x7 uptime and incident management via a dedicated Gen-AI Command Centre,
  • Scalable platform monitoring and alerting across PepGenX, Agent Factory, and LLM stacks,
  • Integration with ServiceNow for workflows, change control, and audit trails,
  • Vendor accountability and contractor performance governance,
  • Cost efficiency and platform FinOps using Azure-native tools,
  • Enterprise security, compliance, and operational SLAs as Gen-AI becomes business-critical

Qualifications

  • 12+ years of experience in IT operations, with a focus on AI/ML systems and cloud infrastructure.
  • Proven expertise in setting up and managing command centers or NOCs for large-scale platforms.
  • Deep knowledge of Azure cloud services, including monitoring, security, and FinOps tools.
  • Extensive experience with ServiceNow, including incident management, change control, and automation workflows.
  • Strong understanding of ML and data science operations, including model deployment and monitoring.
  • Demonstrated ability to manage contractors and third-party vendors effectively.
  • Excellent problem-solving skills and the ability to make decisions under pressure.
  • Strong leadership and communication skills, with experience managing cross-functional teams.

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