Associate - Technical Support - GO/JC/1002/2025

5 days ago


Hyderabad, Telangana, India Golden Opportunities Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description
Roles and Responsibilities:

Assist customers in technical issues related to Microsoft software, hardware, and services and provide the necessary technical support.

Understand customer queries and diagnose and resolve technical issues reported by customers via phone, chat, or email.

Act as the first-contact for resolution and provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.

Escalate complex issues to higher when necessary and document all the interactions, solutions, and follow-up actions in the support system.

Adhere to all the policies and ensure performance metrics related to response time, resolution time, and customer satisfaction are achieved.

Stay informed about product updates, patches, and known issues.

Must Have Skills
Should have experience in providing assistance for technical issues of the customers.

Should have experience with Microsoft tools.

Skills Required
RoleAssociate - Technical Support

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Bachelor

Employment TypeFull Time, Permanent

Key Skills

  • TECHNICAL SUPPORT

Other Information

Job CodeGO/JC/1002/2025

Recruiter NameSriram



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