Associate - Technical Support - GO/JC/1002/2025

5 days ago


Hyderabad, Telangana, India Golden Opportunities Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description
Roles and Responsibilities:

Assist customers in technical issues related to Microsoft software, hardware, and services and provide the necessary technical support.

Understand customer queries and diagnose and resolve technical issues reported by customers via phone, chat, or email.

Act as the first-contact for resolution and provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.

Escalate complex issues to higher when necessary and document all the interactions, solutions, and follow-up actions in the support system.

Adhere to all the policies and ensure performance metrics related to response time, resolution time, and customer satisfaction are achieved.

Stay informed about product updates, patches, and known issues.

Must Have Skills
Should have experience in providing assistance for technical issues of the customers.

Should have experience with Microsoft tools.

Skills Required
RoleAssociate - Technical Support

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Bachelor

Employment TypeFull Time, Permanent

Key Skills

  • TECHNICAL SUPPORT

Other Information

Job CodeGO/JC/1002/2025

Recruiter NameSriram


  • Data Scientist

    7 days ago


    Hyderabad, Telangana, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionDefine, build, and lead a team of Data Scientists and Data analysts Discover areas in operations that can be automated through machine learning Demonstrate through technical knowledge on Statistical modeling, Probability and Decision theory, Operations Research techniques and other quantitative modeling techniques Understand the business...


  • Hyderabad, Telangana, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionSoftware Asset Management: Support the team in generating compliance reports and maintaining overall software compliance across systems.Hands on experience in Software Licensing as a analystAlerts & Monitoring: Monitor unauthorized software usage and provide alerts to end-users when non-compliance is detected.Compliance: Maintaining 100%...

  • Java FSD

    3 days ago


    Hyderabad, Telangana, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionMinimum of 6 years� hands-on experience in Java or Python development, with a strong portfolio of enterprise-grade applications.Candidate should have worked on capital Market domain for minimum 1 Project.Significant experience deploying, managing, and scaling applications on major cloud platforms (e.g., AWS, Azure, Google Cloud).Full stack...


  • Hyderabad, Telangana, India Golden Opportunities Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionExperience in leading a team of statistical programmers for a compound/indication or therapeutic areaProficiency in SAS / R programming languages to Program and validate ADaM , TFL and statistical analysesIn-depth understanding of SAS programming concepts and techniques in drug development process and clinical study life cycleGood to have...

  • US Underwriting

    5 days ago


    Hyderabad, Telangana, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob Title: - US UnderwritingCandidate SpecificationsCandidate should have 3+ years of experience in US mortgage underwriting experience.Job DescriptionCandidates should have strong experience in Post Under Writing or Live Under Writing.Candidates should have strong experience in FNMA. FHLMC and US Residential mortgage, Credit...

  • Data Analyst

    3 days ago


    Hyderabad, Telangana, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionExperience in data analytics, data engineering, or similar roles.Strong programming skills in Python, with expertise in libraries like pandas, NumPy, scikit-learn, Matplotlib, SQLAlchemy, etc.Proficient in building APIs using FastAPI (or Flask, Django REST).Experience with AI/ML workflows, model deployment, and MLOps practices.Strong...

  • Head Infra

    5 days ago


    Hyderabad, Telangana, India Golden Opportunities Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob Title: - Head- InfraCandidate SpecificationsCandidate should have minimum 18+ Years of experience and must have done B.E/B.Tech in Computer Science, Information Technology, or Electronics and Communication.Job DescriptionCandidates must have strong expertise in IT infrastructure and end to end delivery of IT service requirements.Candidates...


  • Hyderabad, Telangana, India Golden Opportunities Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description12�16 years of experience in F&A solutioning, presales, or consulting.Strong exposure across multiple F&A towers (P2P, O2C, R2R, FP&A).Develop target operating models, transformation roadmaps, and business cases.Integrate GenAI, RPA, analytics, and automation into solution design.Anchor RFP/RFI/RFQ responses, solution narratives, and client...

  • ETL Testing

    5 days ago


    Hyderabad, Telangana, India Golden Opportunities Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job DescriptionJob Title :ETL TestingCandidates SpecificationJob Description :Must have 6+ years of experience in ETL TestingExpert in Python + SQLPython: Strong Python programming skills for writing automation scripts and integrating with ETL processesAzure: Experience with Azure Data Factory, Azure SQL, Azure Blob Storage, and other Azure data...


  • Hyderabad, Telangana, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob Title: Senior Associate/Team Lead/Assistant Manager � Credit Analyst (Financial Spreading)Location: BangaloreCandidate Specification& Job ResponsibilitiesCandidate should have 2+ years of experience in Credit analysis, Financial Spreading & Moody Credit lensAnalyzing and spreading the financial statements in Moody's Risk Analyst (MRA) /...