Business Support Management

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

As a Business Support Management - Reporting Analyst within the business support management function, you will be responsible for assembling, compiling, and analyzing data to assess data quality and resolve issues. You will develop and produce operations performance reports, identify key promoters for operations quality, and effectively communicate results to management. You will support technology projects related to operations data, solve in-depth business problems, and deliver analytical results with clear communication. You will partner with internal teams to improve data quality and develop cross-functional partnerships to achieve team goals.

Job responsibilities

• Assemble, compile, and analyze data; assess data quality and resolve data issues
• Develop and produce operations performance reports and management reports summarizing key performance indicators, using tools such as Business Objects, Excel and PowerPoint 
• Identify and segment key drivers for operations quality, productivity and efficiency; provide analysis on drivers impacting business performance
• Effectively communicate operational and analytical results to management; summarize and interpret data and findings
• Support technology projects specifically related to operations data and reporting
• Solves in-depth business problems and completes analysis; is able to identify the root cause of business issues, and has innovative ideas on how to solve problems
• Follows established project plans to meet deadlines, working with the manager to validate work and execute on project deliverables.
• Delivers analytical results with clear oral and written communication and supports development of management presentations
• Partner with internal teams to work toward betterment of data and resolve issues identified
• Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team

Required qualifications, capabilities, and skills

• Bachelor's degree (or equivalent experience) 
• Minimum 2 years of data analysis and MIS experience in the financial services industry or equivalent experience;
• Experience in using query and reporting tools to extract data from databases, such as Business Objects, QlikView/QlikSense 
• Able to spend large amount of time pulling, handling, and analyzing granular data
• Proficiency in Excel, PowerPoint, Word, Access & VBA Coding (macros)
• Good communication skills; able to translate technical data into simple business presentations and answer questions about data and results
• Demonstrated ability to work as team player, and to develop alternative solutions to complex problems

• Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts

Preferred qualifications, capabilities, and skills 

• Takes ownership of work; accepts responsibility for successes and failures 
• Contributes to the analysis of expense data to produce meaningful results which can help management to evaluate strategic expense management opportunities 
• Has a data quality control mindset, Achieves quality results (accuracy, timeliness) for responsibilities and projects 
• Takes ownership for and is able to lead parts of an initiative or project 
• Asks appropriate questions in order to clarify/prioritize issues and asks for help when needed 
• Demonstrates a personal commitment to work and to the team