Service Engineer
3 days ago
Job Description :
Designation: Jr. Engineer/ Engineer
Department: Service
Location: Kolkata
Edu. Qualification: BE/B.Tech - EC/Electrical
Roles and Responsibilities:
* Responds to customer complaints
* Evaluates and resolves problems of the customer
* Assists in installing the equipment
* Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
* Works alongside with technical sales engineers
* Offers customer training for the product
* Repairs, tests and maintains equipment
* Monitors performance of the product
* Maintains product manuals
* Provides customers with regular reports and feedback on their service requests
* Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference
* Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.
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