ServiceNow Sr. Con

Locations Open:
Hyderabad/Bangalore/Pune/Chennai/Kolkata

Work you will do.

As a Consultant / Senior Consultant, you would be expected to perform the following activities in ServiceNow IRM and Security Operations modules:

• Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations.

• Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services.

• Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models.

• Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success.

• Deliver ServiceNow training and provide support to teams on complex system configurations.

• Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments.

• Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities.

• Possess the skills and knowledge necessary to support sales activities within the domain of expertise.

Required:

• 5–8 years of overall and relevant ServiceNow experience in implementing applications such as IRM (Integrated Risk Management), SIR, VR, TPRM, BCM.

• Demonstrated experience with technical aspects of ServiceNow, including workflow design, APIs, web services, and integrations using connectors (preferred).

• Hands-on experience configuring Workspace, UI Builder, Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows/Flow Designer, and migrating solutions to higher environments.

• Well-versed in various ServiceNow products and platform capabilities.

• Proficient in defining epics and user stories, creating UI mock-ups, and adopting a hands-on approach to drive results.

• Ability to conduct regular code reviews, adopt ServiceNow best practices for software design and development across the platform ecosystem, and provide technical guidance to colleagues and customers to resolve questions and issues.

• Experience designing, configuring, and developing product automations and integrations.

• Skilled in the design and development of scoped applications of varying complexity.

• Proficient in ServiceNow platform management such as deployments, upgrades and troubleshooting.

• Collaborate with Functional Consultants and Business Analysts to create and estimate user stories, and propose solutions that meet or exceed customer expectations for quality and user experience.

• Experience in developing and maintaining ServiceNow product knowledge and/or certifications.

• Ability to prioritize personal and team workloads and consistently meet deadlines.

• Excellent documentation, presentation, verbal, and written communication skills, with the ability to work effectively with teams across geographical locations.

• Must have delivered more than 2–3 projects end-to-end, from requirement gathering through to go-live.

Preferred:

• Good to have ITAM, SAM, HAM & CMDB experience.

• Good to have ServiceNow Certified Application Developer (CAD) and/ or ServiceNow Certified System Administrator (CSA).

• Good to have CIS - Risk and Compliance Implementation specialist certification.

• Good to have CIS – Security Incident Response Implementation specialist certification.

• Good to have CIS – Third Party Risk Management Implementation specialist certification.

• Good to have CIS – Vulnerability Response Implementation specialist certification.

• Good to have knowledge of strategic roadmap development for GRC technologies ServiceNow and other like RSA Archer , MetricStream