Solution Architect

Position: Solution Architect

Location: Pune

Working Days: 5 days

Experience Required: 10+ years

Client: Global CRM Platform

Role Summary:

As our Solution Architect / Senior Pre-Sales Engineer for EMEA, you will be the key technical expert supporting complex enterprise deals across the region. You'll work with Sales, Product, and Partners to design compliant, scalable communication solutions tailored to regional industries and regulations.

You will also play a crucial role in supporting co-sell engagements with CRM ISVs, telecom partners, and strategic system integrators.

Key Responsibilities:

Pre-Sales Engineering:

Lead technical discovery, solution architecture, and customized demos for prospects in the UK, EU, and Middle East.

Ensure full compliance with GDPR, regional telecom laws, and enterprise data protection expectations. Engage in technical deep-dives with enterprise IT, InfoSec, and procurement teams.

Lead and facilitate technical discovery sessions to uncover client business objectives, evaluate existing system architecture, and assess integration requirements.

Translate complex customer needs into customized Conversive solution designs, leveraging our APIs, platform components, and CRM integrations to deliver optimal fit.

Deliver compelling product demonstrations, proof-of-concepts (PoCs), and sandbox experiences that clearly articulate key value drivers such as ROI, automation, and regulatory compliance.

Ability to engage and influence senior stakeholders (CIOs, CTOs, Legal, Compliance) by articulating both the technical and business value of solutions.

Author detailed RFP/RFI responses, including solution architecture diagrams, cost models, and phased implementation strategies aligned to client priorities.

Act as the primary technical advisor throughout the sales cycle, addressing advanced queries related to integration feasibility, data security, system scalability, and performance optimization.

Solution Design & Architecture:

Design scalable, enterprise-grade architectures integrating Conversive with leading CRMs such as Salesforce, HubSpot, Microsoft Dynamics, and custom-built platforms.

Collaborate with telecom providers and enterprise clients to architect omni-channel messaging workflows across SMS, MMS, WhatsApp, and other channels.

Develop and maintain reusable technical assets, including solution blueprints, demo environments, architecture templates, and vertical-specific workflow models.

Provide technical continuity during post-sale handoff, supporting onboarding and implementation teams to ensure seamless execution and solution alignment.

Deliver Proof of Concepts (PoCs) tailored to industry verticals (e.g., GDPR-safe communication in Higher Ed, secure messaging in FinServ).

Partner Enablement:

Collaborate with CRM and CPaaS partners in EMEA to build joint value propositions.

Participate in joint workshops and customer advisory boards with partner alliances.

Qualifications & Skills:

10–12 years of relevant experience in pre-sales, solution consulting, or technical sales roles within B2B SaaS or telecom.

Strong expertise in CRM ecosystems (Salesforce, MS Dynamics, Zoho), integration flows, and API handling.

Deep knowledge of GDPR, UK/EU data privacy laws, and local telecom regulations.

Excellent verbal and written communication skills — fluent in English; multilingual candidates are a plus

Strong technical documentation, stakeholder management, and consultative solutioning skills.

Experience working across distributed sales, product, and technical teams in Europe.

Preferred:

Salesforce certifications (Admin, App Builder, Integration Architect, etc.)

Familiarity with cloud platforms like AWS or Azure.

Previous experience working in a high-growth SaaS or CPaaS environment.