Customer Support

5 days ago

Gurgaon, India Quagmire IT Services LLP Full time
Immediately Hiring Graduates for Ring Voice Process (Technical Support) in Leading MNC at Gurgaon / Noida (Work from Office)

Responsibilities
  • Handle inbound/outbound customer calls regarding product/service inquiries and issues
  • Provide accurate information and assistance to customers
  • Resolve customer complaints and escalations in a professional manner
  • Maintain customer records and update information in the system
  • Identify and escalate priority issues to the appropriate team
  • Achieve individual and team targets for customer satisfaction and productivity
  • Follow company policies and procedures
  • Adhere to quality standards and call center metrics.
Qualifications
  • Graduation in any discipline
  • Communication Level - CL 11 or above.
  • Excellent verbal and written communication skills in English
  • Strong customer service orientation
  • Ability to empathize with customers and provide appropriate solutions
  • Good problem-solving skills
  • Ability to work in a fast-paced and target-driven environment
  • Basic computer knowledge and typing skills
  • Flexibility to work in shifts, including weekends and holidays
Skills
  • Active listening
  • Attention to detail
  • Patience
  • Multitasking
  • Conflict resolution
  • Time management
  • Customer relationship management
  • Adaptability

Assessments Required:

  1. AMCAT (Cognitive & Domain Skills) Mandatory
  2. SVAR Test - Minimum B1 Level
  3. Voice Versant - Minimum Score of 58
  4. WBI Ops (Web-Based Interview for Operations)  - Cleared

Interview Rounds:

1. Resume Screening

2. AMCAT & Communication Tests

3. Virtual/Web-Based Interview (WBI Ops)

4. Final HR Discussion

Minimum 1 Year in Technical Customer Support (Voice) Mandatory


Package:

CTC : 5 LPA

Take-Home Salary: 36,500/month (approx.)

Minimum Incentive Value: 0

Application Process

Email your resume: careers@quagmireits.com

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