Customer Support

4 days ago

Gurgaon, India A1office Full time

We are looking for a Customer Support to assist our customers with tech & subscriptions payment when using our products and services.
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide
- Share feature requests and effective workarounds with team
- Follow up with customers to ensure their technical issues are resolved

**Salary**: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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