SAP Application Lead Global AMS

6 days ago

Pune, India PradeepIT Consulting Services Pvt Ltd Full time

Job Summary: We are looking for a skilled SAP Application Lead with 8-10 years of experience to manage a Global AMS (Application Management Services) engagement. This role demands strong expertise across SAP modules, with a special focus on SAP EWM, and the ability to manage Change Requests (CRs) and custom application developments. The role requires working in a Mountain Time shift to provide overlap with the US-based client teams and ensure seamless coordination across geographies. Key Responsibilities: Lead the day-to-day operations of SAP AMS support across multiple functional domains, including EWM, FICO, MM, SD, QM and PP. Serve as the point of contact for AMS support and CR delivery, ensuring high customer satisfaction and SLA adherence. Manage the full lifecycle of Change Requests (CRs) from requirement gathering and effort estimation to delivery, testing, and deployment. Coordinate with global stakeholders to ensure smooth delivery of both support and project activities. Oversee incident and problem management, ensuring timely resolution using tools like ServiceNow, Remedy, or Jira. Drive expectation management with stakeholders, proactively managing scope, timelines, priorities, and communications. Support and guide custom development activities and interface solutions; collaborate with ABAP and technical teams. Ensure effective team management: task assignments, performance monitoring, mentoring, and resolving delivery challenges. Exposure to Use tools for test management (e.g., HP ALM, SAP Solution Manager, Tricentis) and SLA/KPI tracking etc. Handle cutover planning, release coordination, and transport management. Required Skills & Experience: 8-10 years of experience in SAP AMS projects with demonstrated leadership in support and minor enhancement delivery. Preferred to have expertise and of SAP EWM and experience integrating it with MM/SD and third-party logistics systems. Experience managing Change Requests, impact analysis, and coordination across development and testing teams. Proficient in using ITSM tools such as ServiceNow, Remedy, or Jira for incident, problem, and change management. Familiarity with test management tools (e.g., SAP Solution Manager, HP ALM, Tricentis) for functional and regression testing. Solid knowledge of ITIL processes and service delivery governance. Experience managing distributed teams, preferably in a global delivery model. Ability to work effectively in Mountain Time (MT) to align with US-based teams and stakeholders. Strong communication, expectation management, and client-facing skills. Preferred Qualifications: SAP Certification in EWM or any other core module (FICO, MM, SD, PP). Experience in SAP ECC or S/4HANA environments is a plus. Exposure to Agile or hybrid project management methodologies. Education: Bachelors or Masters degree in Engineering, or related field.Shift: USA Coverage Mountain Time (MT) Note: Additional compensation for night shift duties will be provided as per company policy. Transportation support may be arranged for late-night logouts, if applicable.

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