Sales Executive

6 days ago

Gurugram Haryana, India Career Crox Full time

**Job Title**: Customer Support Executive - Tamil or Malyalam Expert

Experience - Fresher
**Location**: Sector 18, Gurgaon

**Job Type**: Full-time (On-site)
**Working Days**: 5 Days Working (Rotational Shifts)
**Salary**: In-hand ₹30,000 + Incentives

**Key Requirements**:

- Must be fluent in **Tamil** or **Malayalam** (both preferred)
- Good command over **English communication** is mandatory
- Comfortable with voice process and customer handling
- Minimum qualification: 12th Pass or Graduate
- Must be comfortable working from the **Gurgaon office**:

- Strong listening and problem-solving skills
- Immediate joiners preferred

**Roles and Responsibilities**:

- Handle inbound and outbound customer calls related to Samsung products and services
- Address customer queries, complaints, and provide appropriate solutions
- Ensure high levels of customer satisfaction through professional and timely support
- Maintain call logs and update customer records accurately
- Escalate unresolved issues to the concerned departments
- Meet daily/weekly targets in terms of call handling and issue resolution
- Adhere to process guidelines and quality standards
- Stay updated with product knowledge and new service features
- Provide after-sales support and follow-up on customer concerns

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Compensation Package:

- Bonus pay
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Application Question(s):

- How much do you rate your English Communication Skill out of 10?
- What's your current in-hand salary?
- What's your total experience in Voice Related roles ?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)
- Tamil (preferred)
- Malayalam (preferred)

**Location**:

- Gurugram, Haryana (preferred)

Work Location: In person

**Speak with the employer**
+91 7836095291

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