Customer Care Executive

1 week ago

Erode Tamil Nadu, India UATHAYAM Premium Cotton Full time

**Responsibilities**
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product.
- Assist in training junior Customer Support Representatives

**Required Experience, Skills and Qualifications**

Communication is key in this profile. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt thinking ability are some other essential features of this role.
The major skills and competencies required for this role include:

- Good communication skills
- Good listening and problem solving skills
- Good interpersonal skills

**Education**:

- Bachelor's (required)

**Location**:

- Erode, Tamil Nadu (preferred)

**Language**:

- English, Tamil, Telugu

**Benefits**:

- ESI
- Provident fund (PF)
- Paid leaves / Leave encashment
- Company Vehicle

Training provided:

- Yes - Training will provide

**Job Types**: Full-time, Walk-In

**Salary**: ₹9,500.00 - ₹10,500.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)

**Language**:

- Telugu (preferred)

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