Associate - Support

17 hours ago

Karnataka, India Give Full time

This is a remote position.

**Role**:
We are looking for a Associate - Support to join our Partner & Platform Success Practice (PPSP) team & to help us grow our business technology team. PPSP is part of Centre Of Excellence (Delivery Team) & is responsible for providing support related to any issues related to Give’s product offerings.

**Responsibilities**
- Collaborate with implementing partners: Own all partner connect, communication and data requests. Liaise with NGO’s to monitor quality of data uploads, sanctity in data collation and updating data.
- Drive Adoption through training: Interface with the implementing partners to train them on product features and functionality for GMS & MEI to ensure Product Adoption
- Own technical support for product: Guide the implementing partner through Give modules for troubleshooting, Dashboard Testing & debugging for new projects and bugs.
- Training of Stakeholders and sharing post training documents
- Raise product tickets post diagnosis and follow ups
- Task creation and user mapping changes for existing implementations.
- Creating Support documents
- Other deliverables: Leverage and follow standardized templates for creating client reports, deliverables, repository updates etc. & data followups.

**Requirements**:

- Thorough knowledge of all Give modules (training will be provided).
- Understanding of querying languages: SQL
- Problem solving and troubleshooting on issues faced by the client.
- Knowledge, understanding and appreciation of development sector - NGO space. Domain skills are an advantage.
- Monitoring & evaluation skills for assessing data quality
- Basic Excel - VLOOKUP, pivots and similar data analysis functions, Word, and PowerPoint skills.
- Analytical Thinking to evaluate project data and prepare reports.

**Benefits**:

- Work with a performance-oriented team driven by ownership, open to experiments, and passionate about creating impact.
- Young and Vibrant team that is passionate about doing ‘Good’

  • Customer Support Associate

    2 days ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    A Bengali voice process job typically involves handling customer interactions, primarily through phone calls, in the Bengali language. Responsibilities include providing customer support, resolving issues, and ensuring customer satisfaction. Fluency in Bengali (both spoken and written) is a core requirement, along with strong communication and...

  • IT Support Associate

    1 week ago

    Bengaluru, Karnataka, India Amazon.com Full time

    DESCRIPTION At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are...

  • It Support Associate

    2 weeks ago

    Bangalore, Karnataka, India Amazon Full time

    DESCRIPTION At Amazon we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online We hire the world s brightest minds offering them an environment in which they can relentlessly improve the experience for customers Innovation and creativity are built into the DNA of the company and are...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Jobeefie pvt Ltd Full time

    Customer Support Associate Everyday we have walk-in interview drive in Bangalore **Salary**: Freshers 18K in hand, Experienced 20k in hand English + Hindi + 2 Regional languages** **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift **Language**: - Any Extra 2 Languages (South Side) (required) Work Location: In...

  • Customer Support Associate

    18 hours ago

    Bengaluru, Karnataka, India Jobeefie pvt Ltd Full time

    Urgent Hiring ! Job title : Customer Support Associate Location :Banglore Qualification :10+2 or above **Salary**: experience 20k, fresher 18K Required:Communication skills Languages :English ,Hindi +2 Regional Languages **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift **Language**: - English (required) -...

  • Customer Support Associate

    4 days ago

    Bengaluru, Karnataka, India VCollaborate consulting Full time

    Full-time, Permanent Pay: 18,000.00 per month **BPO Experience is mandory** **Hindi Is Mandaytory** Hiring for **Customer Support Associate Voice Process**for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English** **Interview: Walk-in drive** **Freshers and experience can apply** **Salary: 18000 in...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Vasutti Full time

    **Customer Support Associate** - Qualification Required - 10+2 (with 6 months exp) Graduate (Fresher - 1 Yr exp - domestic or International) MBA Fresher - Languages required - English (Fluent) Hindi (Fluent) Malayalam Tamil Marathi - CTC - 15k - 25k in hand (depending on role and experience) - Shift - 6 days working - 1 day off (9 hr shift with rotational...

  • Associate - Sales Support

    1 week ago

    Bengaluru, Karnataka, India MSI Services Full time

    **About MSI SERVICES PVT** MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees. If you enjoy working in an entrepreneurial results oriented environment...

  • Sales Support Associate

    17 hours ago

    Bengaluru, Karnataka, India Equinix Full time

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Associate - Product Support

    18 hours ago

    Bengaluru, Karnataka, India LeadSquared Full time

    Associate - Product Support Location: Bangalore Reports to: Associate Director - Product Support About LeadSquared: One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their...