Unit Coordinator
7 hours ago
MHC/18205
- Support Services
- Nagpur - Max Super Speciality Hospital
Posted On
-19 Sep 2024
-Required Experience
-2 - 6 Years
-Basic Section
No. Of Openings
1
Designation
Coordinator - Level 1
Employee Category
Support
Closing Date
12 Oct 2024
Organisational
Company
MHC
Entity
Alexis Multi Speciality Hospital Private Limited
Department
Support Services
Sub Department
Support Service
Country
India
State
Maharashtra
City
Nagpur
Cluster
New Projects
Sub Cluster
New Projects
Payroll Location
Nagpur
MIS Location
Nagpur
Physical Location
Nagpur - Max Super Speciality Hospital
Skills
Skill
Job Description
- ** JOB PURPOSE**
The underlying principles for the business are to provide comprehensive services based on clinical requirements, to involve treating clinician for delivery of services and to have dedicated in-house quality front end staff
**III. KEY RESPONSIBILITIES**
**Customer Care/Coordination**
- To ensure smooth coordination & delivery of all services within the Spoke location
- Ensure timely dispatch of medication packages from hospital pharmacy within agreed TAT
- Overall coordination & daily acknowledgment of pathology samples at hospital labs
- Ensure availability of staff as per service requirements and escalate all issues to HODs and Area manager
- Efficiently maintain daily transport records for all services deployed within Spoke location
- Daily billing & collection of payment from customers / riders
- Quick and proactive in providing assistance and support to patients for better customer service.
- handling Spoke cell” immaculately
- Identify scope of improvements at all customer touch point.
- Accountability for timely registration and closure of complaints
**IV. KEY PERFORMANCE INDICATORS**
- High customer feedback ratings for all services
- Pharmacy medication dispatch within TAT
- 100% acknowledgement of sample collection at labs
- Billing collection & reconciliation within TAT
- 100% transport allocation at T-1
- Compliance to protocols
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