Associate Level 1

Job Title:
ASSOCIATE, L1

Date:
04/07/2019

Department:
FOS

**Location**:
CHENNAI

Business Line / Function:
MO AFS

Reports to:
(Direct)

DIRECT

Grade:
(if applicable)

(Functional)

Number of Direct Reports:
Directorship / Registration:
**Position Purpose**:
The team member is in charge to manage and support the service delivery of Fund Orders. Team act as the coordination point to any issue relating to the Fund Orders, including any risk on upstream and downstream services e.g. FA, Custodian, Transfer Agent & Position Keeping (Hiport). Our collective mission is to manage operating activities (Run the Bank) by delivering a high quality service at an optimal cost, to evolve our organization, procedures and manage operational risk.

**Responsibilities**

**Direct Responsibilities**:

- To capture the orders from the client (STP or manually) (orders of subscriptions/redemptions on mutual funds
- Be able to send the orders on time to the custodians and /or TA (in accordance with the SLA)
- To manage the repair, rejections messages from the market (custodians or TA) and inform the clients
- To monitor all the flows in the system to make sure all the orders have the correct status in the system
- To be pro-active in case of any issue with the capture, routing of the orders, rejections from market
- To chase the custodians or TA in order to get the contract notes on time
- To match the orders in the system and the reporting to the client
- To perform cash instructions
- To produce daily trade recap to the MOPK team, the clients, the FA in accordance with the SLA & Exception report
- To send the request of creation of ISIN codes to the Static Data time in a pro-active way
- To create, update the details of the custodians/TAs, the FA, the portfolios of the clients
- To reply to the client’s requests (such as cancellations, to check the full redemptions, ISIN creation, CN, discrepancies with the reconciliation team) in a very short period of time

**Contributing Responsibilities**:

- To add all the manual task in the daily checks excel file
- To fill out the check list each day on a continuous basis
- To Alert the manager of any incident (with or without P&L consequences, about IT issues, client requests, etc.)

**Technical & Behavioral Competencies**:
 Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.


Highly motivated, self-starter with the ability to work in pressurized environment

 Highly structured and methodical in execution

 Clear articulate and concise verbal and written communications

 Client Servicing skills with excellent communication and interpersonal skills

 Ability to multi-task and prioritize workloads, strong time management skills

 Results driven with a strong commitment to completing tasks within deadlines

 Ability to understand and resolve or escalate issues quickly

 Intermediate Excel skills

 Comfortable dealing with senior individuals and management across functions

 Strong knowledge of financial industry with good experience across asset classes

**Specific Qualifications (if required)**:
**Skills Referential**
Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Client focused

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to anticipate business / strategic evolution

Education Level:
Bachelor Degree or equivalent

Experience Level

At least 1 year

**Other/Specific Qualifications **(if required)

**Associate can be a beginner as well. At least 1 year experience is for L1 in relevant industry.