Inside Sales

Company Description

We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence.

**Job Description**:
**Sales Support**

Outside Sales:

- Answer incoming enquiries and direct to responsible sales
- Assisting sales to follow up with customers on their forecast and orders on regular basis
- Facilitate sales on quotation to customers
- Work with different warehouses for materials to meet customers sample/material requirement
- Assist Country Manager to regenerate sales management report on monthly bases to support and meeting the committed forecast

Inside Sales:

- Assist Inside Sales Manager in inside sales operation
- Review shipment backlog and bookings on regular basis
- Assist Inside Sales Manager to regenerate sales management reports

**Customer Service**
- Manage customer/distributors complaints
- Manage customer/distributors RMA returns
- Maintain and update Contact Database
- Facilitate on finance and customer on payment issues

**Order Processing**
- Check the validity of information in customer/distributor purchase order
- Assist in setting up new customer account in SF/SAP
- Check material availability and manage materials lead time
- Generate necessary documentations for NCNR or Blanket Order
- Log in customer/distributor purchase order
- Follow up with Customer/distributor order confirmation
- Preparation of necessary documents for shipments

**Systems and Processes**
- Maintain proper filing
- Improve effectiveness and efficiency on existing systems and work procedures
- Manage projects assigned

**Qualifications**:

- 1~2 years working experience with O” level or Diploma; preferably in Electrical/Electronics/Supply Chain/ Logistics or Business-related disciplines
- SAP experience is an added advantage, Knowledge of Incoterms (International & Local)
- Willing to learn attitude, fast learner and adapt quickly to changes
- Adaptable, Process & Detail-oriented, Organized with strong Customer-First, Customer-Relationship and Customer-Experience with business & solution sense
- Hands-on with good problem-solving skills relating to daily operations and customer issues
- Ability to handle stress, complex situations/cases and difficult customers
- Ability to foster positive working relationships, work independently and interdependently as a team
- Able to work under fast pace working environment
- Good interpersonal and communication skills
- Good command in written and spoken English
- Proficiency in MS office: Word, Excel and PowerPoint

Additional Information

XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.