Financial Support Advisor

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role **Financial Support Advisor**.**

**Principal responsibilities**:

- The role holder handles the customers’ circumstances at first point of contact (first touch/one touch resolution) and is responsible for adherence to all of the regulatory requirements within their charge.
- Connect in a manner that promotes customer belief that HSBC can help them during a period of financial difficulty. Providing our customers, the confidence that HSBC understands their specific situation and concerns. Delivering the best solution(s) options to meet their needs.
- The role holder is responsible for ensuring the agreement/solution with the customer is sustainable for the long term, thereby delivering an appropriate customer experience, delivering a fair outcome based on individual circumstances for our customers and the bank.
- The jobholder is expected to positively cooperate toward total team goals, willingly share knowledge and information with others and participating in open communication.
- The jobholder should support a positive workplace environment by encouraging cooperation, teamwork and identification with the organizational unit by participating in team meetings and through the timely implementation of feedback and training received.
- The jobholder is expected to be a dependable, goal orientated, motivated team member who takes personal ownership for the continuous improvement of their skills.
- The jobholder is required to have a strong understanding of operational policies and procedures, product and system knowledge, and skills to support customers in financial difficulty.
- Ability to execute role responsibilities across multiple types of products which may include the need to understand nuances of different brands, systems and/or processes.

Requirements

**Qualifications**:
Should have passed the Higher Secondary School examination or the equivalent. Higher qualification not a bar provided aspirations are commensurate with the position
Previous experience of working (3 - 4 / 5years) in a Customer Service environment and/or supporting customers in financial difficulty.
Excellent communication/skills - both conversational and written.
Ability to work using a variety of systems on a computer.
Ability to organize work independently and as part of a team.
Positive attitude - demonstrating teamwork and cooperation towards the achievement of operational goals and addressing barriers to exceptional customer service.
Previous experience of working in a Customer Service environment and/or supporting customers in financial difficulty.
Empathetic approach with ability to build rapport and engender trust.
Committed and enthusiastic to an ever changing environment to take responsibility for own development, seeking regular feedback and challenging yourself to improve.

**Issued by HSBC Electronic Data Processing (India) Private LTD