Front Desk Receptionist

3 days ago

Bengaluru Karnataka, India KHUS ONLINE SOLUTIONS PRIVATE LIMITED Full time

**Company Name: Khus Online Solutions Pvt Ltd, MYTYLES**

**Job Title**: Front Desk Receptionist ( Calls and Chats )

**Employment Type**: Full-time, Onsite.

**Location**: Margondanhalli, Bengaluru

**Work Days**: 6 days a Week

**Weekly Off**: Rotational (no week offs from Friday to Sunday)

**Salary**: As per company standards

We are looking for a dynamic and customer-focused **Front Desk Receptionist** to manage **online inquiries via calls and live chat** for our tiles and ceramics business. You will be the first point of contact for our customers providing product information, assisting with order queries, and ensuring a smooth customer experience. A professional personality, excellent communication skills, and basic product knowledge are essential to succeed in this role.

This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The Receptionist will play a key role in maintaining smooth front-office operations, ensuring a positive impression for all visitors, and coordinating with internal teams as needed.

**Key Responsibilities**:

- **Online Chat & Call Handling**:

- Respond promptly and professionally to customer inquiries via live chat and inbound calls.
- Provide accurate information about our tiles, ceramics, designs, pricing, and availability.
- Assist customers in choosing the right products based on their needs and preferences.
- Escalate technical or complex queries to the appropriate department (Sales, Technical, Logistics).
- **Customer Experience & Coordination**:

- Maintain a warm, helpful, and knowledgeable tone with all online interactions.
- Help coordinate sample requests, orders, and follow-ups with the internal team.
- Guide customers through the website or catalog if they are having trouble navigating products.
- **Administrative & CRM Duties**:

- Log all customer interactions in the CRM or customer service platform.
- Maintain records of customer feedback, inquiries, and resolutions.
- Prepare basic reports on frequently asked questions or issues for improvement purposes.

**Requirements**:

- Minimum High School Diploma; Bachelor's degree is a plus.
- 1-2 years of experience in a customer-facing role, preferably in the **tiles, ceramics, or building materials** industry.
- Strong written and verbal communication skills in English, Kannada, Hindi, Telugu and Tamil.
- Good typing speed and familiarity with chat platforms.
- Basic knowledge of tiles, ceramics, or interior materials preferred (training provided if needed).
- Experienced with the ability to multitask across systems (CRM, chat, call tools).

**Preferred Skills**:

- Prior experience in customer service for a retail, construction, or home improvement brand.
- A keen eye for design or interest in interior decor and home aesthetics.
- Ability to explain basic product features.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Front desk: 2 years (required)

**Language**:

- English (required)
- Kannada (required)

Work Location: In person

Expected Start Date: 07/05/2025

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