Customer Service Associate

1 week ago

Coimbatore, India Tezra Full time

**Fresher also can apply**

**1.** **Customer Service**
- The host has to approach Customers with a smile, greet him cheerfully and understand his needs empathetically**.**
- He/ She has to listen actively all queries and objections of the customer and handle them efficiently to the satisfaction of the customer.
- The host has to religiously obtain customer’s valued feedback and data in the prescribed format.
- The host has to maintain customer database with product details in the follow up register.
- The role involves writing down customers’ requirement, which may not be available and ensure availability of such stock and give immediate feedback to the customers.
- The role includes listening actively to all Customer Queries, Suggestions, Grievance and Complaints and redressing them effectively.
- The host has to deal effectively with angry or discourteous Customers in a polite, but firm manner.
- The host has to develop and retain loyal customers by developing effective relations and maintaining their database and being in touch.
- Exit interview of the customers who have not purchased and share feedback with the SM.

**Salary**: ₹8,086.00 - ₹17,518.86 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer handling: 1 year (preferred)
- Showroom incharge: 1 year (preferred)

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