Customer Care Executive

6 days ago

Kukatpally Hyderabad Telangana, India Hritik Exim Full time

**Job Title: Customer Service & Operations Executive**

**Location**: Pragathi Nagar, Kukatpally, Hyderabad

**Company**: 1 Hair Stop (1hs.in)

**About Us**:
1 Hair Stop (sister company of Hritik Exim) is India's leading direct-to-consumer (D2C) brand specializing in premium human hair extensions for women. We pride ourselves on delivering exceptional products and customer service, helping women look and feel their best.

**Key Responsibilities**:

- **Customer Interaction**:

- Monitor and respond to customer inquiries and feedback across social media platforms promptly and professionally.
- **Order Management**:

- Efficiently process orders and coordinate with the production team to ensure timely delivery.
- Assist in estimating timelines for order completion and delivery.
- **Stock Coordination**:

- Liaise with the factory to manage product stock levels and ensure prompt production when items are low.
- **Lead Conversion & Sales**:

- Engage with potential customers, provide detailed product information, and guide them through the sales process to convert leads into sales.
- Work towards achieving individual and team sales targets by effectively promoting products and services.
- **Customer Care**:

- Offer exceptional customer service by addressing concerns, resolving issues, and ensuring customer satisfaction.
- Proactively follow up with potential customers to nurture leads and facilitate sales closures.
- **Team Collaboration**:

- Collaborate with the production team and other departments to ensure a seamless customer experience and resolve any escalations.
- Assist in leadership roles by helping teammates close leads and devising strategies with senior staff for responsibility allocation.
- **Export Documentation**:

- Handle export documentation for parcels shipped from the factory, ensuring compliance with international shipping regulations.
- **Product Knowledge**:

- Develop a deep understanding of our hair products to accurately answer customer queries and recommend suitable products.
- Stay informed about industry trends, product knowledge, and competitor offerings.

**Qualifications**:

- Proven experience in customer service, preferably in the e-commerce or D2C sector.
- Strong communication skills, both written and verbal.
- Experience in coordinating with production teams and handling order processing.
- Knowledge of export documentation is a plus.
- Proactive, with strong problem-solving skills and the ability to work in a fast-paced environment.
- Familiarity with social media engagement and lead conversion strategies.

**How to Apply**:
This job posting highlights the multifaceted responsibilities of the role while emphasizing the importance of customer satisfaction, collaboration, and operations. Feel free to adjust the details to better fit your company's needs.

Application Question(s):
**Experience**:

- total work: 3 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)
- Hindi (required)
- Telugu (preferred)

Work Location: In person

Expected Start Date: 01/09/2024

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