Product & Process Trainer (Insurance Kpo)

**Position Overview**:As a **process trainer** in the life insurance industry, you will be responsible for designing and delivering training programs to enhance the knowledge and skills of employees involved in various processes within the organization. Your primary goal will be to ensure that employees understand and adhere to established processes, policies, and procedures, resulting in improved efficiency and customer satisfaction.

**Key Responsibilities**:
**Training Delivery**: Conduct training sessions, both in-person and remotely, to educate employees on various processes, products, systems, and tools used in the life insurance industry. Utilize a variety of training methodologies, such as presentations, workshops, role-plays, simulations, and e-learning modules, to cater to different learning styles.

**Onboarding and Induction**: Facilitate the onboarding and induction process for new hires, ensuring they receive comprehensive training on the organization's processes, policies, and compliance requirements. Assist in creating a smooth transition for new employees into their respective roles.

**Process Knowledge Enhancement**: Continuously update your own knowledge of life insurance processes, regulations, and industry trends to ensure accurate and up-to-date training content. Stay informed about changes in policies, procedures, or products and incorporate them into training materials as necessary.

**Performance Monitoring and Feedback**:Monitor the performance of trainees during and after the training sessions. Provide constructive feedback and coaching to individuals or teams to improve their understanding and execution of processes. Conduct assessments and evaluations to measure the effectiveness of the training programs.

**Process Improvement Initiatives**: Collaborate with process owners and other stakeholders to identify areas of improvement in existing processes. Propose and implement training interventions to address identified gaps or inefficiencies and enhance overall process effectiveness.

**Documentation and Reporting**:Maintain accurate records of training programs, attendance, evaluations, and performance metrics. Generate reports on training effectiveness, participant feedback, and areas for improvement. Provide regular updates to management on training initiatives and outcomes.

**Compliance and Quality Assurance**: Ensure training programs comply with relevant regulatory requirements, industry standards, and internal policies. Work closely with compliance and quality assurance teams to align training content with organizational guidelines.

**Required Skills and Qualifications**:

- Minimum 2 years of experience as a Process Trainer in the life insurance industry.
- In-depth knowledge of life insurance products, processes, and regulatory guidelines.
- Strong understanding of training methodologies, adult learning principles, and instructional design.
- Excellent communication and presentation skills, with the ability to convey complex information in a clear and engaging manner.
- Proficient in using training tools, software, and learning management systems (LMS).
- Strong analytical and problem-solving abilities to identify training needs and evaluate training effectiveness.
- Detail-oriented with excellent organizational and time management skills.
- Ability to work collaboratively with cross-functional teams and build effective relationships.
- Flexibility to adapt training delivery methods based on learner needs and preferences.
- Relevant certifications in training or insurance industry qualifications are desirable.

**Salary**: Up to ₹600,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 4 years (preferred)
- TEAM HANDLING: 1 year (required)

**Speak with the employer**
+91 8928010993