Customer Relationship Officer

2 days ago


Vashi Navi Mumbai Maharashtra, India TECHNOBOTS INFOTECH PRIVATE LIMITED Full time

ICICI Lombard is hiring **Customer Relationship Executives - Digital Sales** to join our high-energy Contact Centre team in Mumbai. The role involves handling customer queries, driving digital insurance sales, and ensuring excellent customer engagement through voice interactions.

**Key Responsibilities**
- Engage with potential customers over calls to explain **insurance products and services**.
- Drive **digital sales** by converting leads into successful policy issuance.
- Achieve daily, weekly, and monthly sales targets.
- Ensure superior **customer experience** by answering queries clearly.
- Demonstrate strong knowledge of **sales skills and customer relationship management**.
- Participate in **mock calls** and operational training for sales performance.

**Qualifications & Skills Required**
- **Education**: Graduate (Full-time/Part-time).
- **Experience**: 0-2+ years (Freshers welcome).
- Excellent communication in **English & Hindi**.
- Sales-oriented mindset with **persuasive communication skills**.
- Knowledge of **customer service and quality parameters**.
- Ability to confidently explain “What skills are required for sales” during interview.

**Work Environment**
- **Working Days**: 5 days a week.
- **Week Off**: 2 days (rotational).
- **Shift Timings**: Fixed shift, 9:30 AM - 7:00 PM.
- **Process**: Voice-only (No transport provided).

**Salary & Benefits**
- **Fresher CTC**: ₹1.75 LPA (Approx. ₹12,500 in-hand/month).
- **Experienced CTC (0-2+ years)**: Up to ₹2.50 LPA (Approx. ₹18,000 in-hand/month).
- **Unlimited incentives** for E-Channel (Digital Sales).
- Career growth in one of India’s leading **insurance companies**.

Pay: ₹12,000.00 - ₹20,000.00 per month



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