Tele Caller

**Position**:Customer Delight Associate

**Type**: Full-Time

**Reporting to**:Customer Delight Manager

**Responsibilities**:
**1. Customer Interaction**:

- Address customer inquiries, provide information, and resolve issues promptly and efficiently.
- Build and maintain positive relationships with customers to ensure a high level of satisfaction.

**2. Support Services**:

- Assist with booking inquiries, project details, and other services.
- Provide after-sales support, ensuring a seamless experience for customers.

**3. Problem Resolution**:

- Proactively identify customer issues and provide solutions, escalating to relevant teams when necessary.
- Maintain follow-ups to ensure issues are resolved and customers are satisfied.

**4. Customer Feedback**:

- Collect and record feedback to identify areas of improvement in service delivery.
- Share customer insights with the team to enhance processes and strategies.

**5. Operational Duties**:

- Update CRM tools with customer interactions, queries, and resolutions.
- Coordinate with internal teams (sales, marketing, and operations) to ensure customer needs are met.
- Stay updated on company offerings and market trends to provide accurate and helpful information.

**6. Upselling and Cross-Selling**:

- Identify opportunities to introduce customers to additional services or products.
- Assist in upselling and cross-selling efforts while maintaining a customer-centric

approach.

**Key Requirements and Qualifications**

**1. Educational Background**:Bachelor’s degree

**2. Experience**:Minimum 1-2 years of experience in customer service and pre-sales, preferably in real estate or a similar field.

**3. Skills**:

- Excellent verbal and written communication skills in English, Hindi and one more language.
- Strong interpersonal and problem-solving skills.

**4. Personal Traits**:

- Customer-oriented mindset with a proactive approach to resolving issues.
- High levels of empathy, patience, and adaptability.
- Ability to work independently and as part of a team.

**Key Result Areas (KRAs)**

**1. Customer Satisfaction**:

- Achieve and maintain customer satisfaction score.
- Resolve customer queries within the first interaction or within 24 hours.

**2. Response Time**:
**3. Customer Retention**:

- Enhance repeat interactions by providing outstanding service.

**4. Operational Efficiency**:

- Maintain 100% accuracy in CRM updates for customer records and service history.
- Successfully handle at least 100 to 150 customer interactions daily while adhering to quality standards.

**5. Sales Contribution**:

- Identify upselling or cross-selling opportunities, contributing to monthly sales targets.

**6. Feedback Implementation**:

- Regularly share customer feedback and ensure actionable insights are implemented within agreed timelines.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person