Tele Caller

Position Customer Delight Associate Type Full-Time Reporting to Customer Delight Manager Job Responsibilities 1 Customer Interaction o Serve as the first point of contact for customers via calls emails and chat o Address customer inquiries provide information and resolve issues promptly and efficiently o Build and maintain positive relationships with customers to ensure a high level of satisfaction 2 Support Services o Assist with booking inquiries project details and other services o Provide after-sales support ensuring a seamless experience for customers 3 Problem Resolution o Proactively identify customer issues and provide solutions escalating to relevant teams when necessary o Maintain follow-ups to ensure issues are resolved and customers are satisfied 4 Customer Feedback o Collect and record feedback to identify areas of improvement in service delivery o Share customer insights with the team to enhance processes and strategies 5 Operational Duties o Update CRM tools with customer interactions queries and resolutions o Coordinate with internal teams sales marketing and operations to ensure customer needs are met o Stay updated on company offerings and market trends to provide accurate and helpful information 6 Upselling and Cross-Selling o Identify opportunities to introduce customers to additional services or products o Assist in upselling and cross-selling efforts while maintaining a customer-centric approach Key Requirements and Qualifications 1 Educational Background Bachelor s degree 2 Experience Minimum 1-2 years of experience in customer service and pre-sales preferably in real estate or a similar field o Experience in handling remote customer interactions via multiple channels phone email and chat 3 Skills o Excellent verbal and written communication skills in English Hindi and one more language o Strong interpersonal and problem-solving skills o Proficiency in using CRM tools and basic computer applications Microsoft Office Suite Google Workspace 4 Personal Traits o Customer-oriented mindset with a proactive approach to resolving issues o High levels of empathy patience and adaptability o Ability to work independently and as part of a team Key Result Areas KRAs 1 Customer Satisfaction o Achieve and maintain customer satisfaction score o Resolve customer queries within the first interaction or within 24 hours 2 Response Time o Ensure response times for emails chats and calls 3 Customer Retention o Enhance repeat interactions by providing outstanding service 4 Operational Efficiency o Maintain 100 accuracy in CRM updates for customer records and service history o Successfully handle at least 100 to 150 customer interactions daily while adhering to quality standards 5 Sales Contribution o Identify upselling or cross-selling opportunities contributing to monthly sales targets 6 Feedback Implementation o Regularly share customer feedback and ensure actionable insights are implemented within agreed timelines Job Types Full-time Permanent Pay 15 000 00 - 30 000 00 per month Benefits Leave encashment Paid time off Provident Fund Work Location In person