Customer Support Associate

1 week ago

Gorakhpur, India Talent Scouters Full time

Industry : Only Jewellery/Gems

1.Develop and implement CRM strategies to optimize customer engagement, satisfaction, and retention.

2.Analyze customer data and insights to identify trends, preferences, and opportunities for improvement.

3.Design and manage customer loyalty programs, incentives, and promotions to enhance customer loyalty and lifetime value.

4.Collaborate with cross-functional teams including sales, marketing, and operations to ensure alignment of CRM initiatives with overall business objectives.

6.Develop and maintain customer segmentation strategies to tailor marketing messages and offerings to specific customer segments.

7.Utilize CRM software and tools to effectively manage customer information, interactions, and communications.

8.Monitor and track key performance metrics related to customer satisfaction, retention, and loyalty, and provide regular reports and insights to senior management.

9.Stay informed about industry trends, best practices, and emerging technologies in CRM and customer experience management.

10.Train and mentor CRM team members to ensure they have the necessary skills and knowledge to deliver exceptional customer service.

**Qualifications**:
1.Bachelor's degree in business administration, marketing, or a related field; Master's degree preferred.

2.Minimum of 6 years of experience in customer relationship management or a related role

3.Proven track record of developing and implementing successful CRM strategies and initiatives.

4.Strong analytical skills with the ability to interpret data and insights to drive decision-making.

5.Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and interact with clients at all levels.

6.Experience using CRM software and tools, such as Salesforce, Microsoft Dynamics, or HubSpot.

7.Results-oriented with a focus on delivering exceptional customer service and driving business results.

8.Leadership experience with the ability to inspire and motivate a team to achieve goals and objectives.

9.Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

10.Passion for the jewellery industry and a commitment to delivering memorable customer experiences.

Pay: From ₹700,814.16 per year

Schedule:

- Day shift

**Experience**:

- total work: 6 years (required)
- Customer relationship management: 5 years (required)

**Language**:

- English (required)

Work Location: In person

  • Sales Associate

    6 hours ago

    Gorakhpur, Uttar Pradesh, India Chikani Millets Fed Farmers Producer Company Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionChikani Millets Fed Farmers Producer Company Limited is a dynamic Farmer Producer Organization empowering over 600 farmers by guiding them in sustainable organic millet farming and urea-free dairy practices. We focus on producing nutritious and chemical-free food grains, promoting healthy dairy practices, and driving self-reliant rural...

  • Culinary Associate

    6 days ago

    Gorakhpur, India Marriott International, Inc Full time

    **Job Number** 23199585 **Job Category** Food and Beverage & Culinary **Location** Courtyard Gorakhpur, Ramgarh Tal, Nauka Vihar Road, Gorakhpur, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Kitchen Support Experts play an important role in support of several...

  • Business Development Associate/Team Leader

    2 days ago

    Gorakhpur, Uttar Pradesh, India TATA Life Insurance Company Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are looking for a dedicated and motivated Team Leader/business associate to guide, mentor, and support our team in delivering outstanding results. You will ensure daily operations run smoothly, foster a positive and productive environment, and support team members in achieving their goals. Key Responsibilities: Supervise and coordinate team members'...

  • Retail Sales – Part Time

    2 weeks ago

    Gorakhpur, Haryana, India Lowe's Companies, Inc. Full time ₹ 20,000 - ₹ 40,000 per year

    Your Impact at Lowe'sAs a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.How We Support YouWhether you need a part-time...

  • Warehouse Part Time Days

    2 weeks ago

    Gorakhpur, Haryana, India Lowe's Companies, Inc. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Your Impact at Lowe'sReceiver/Stocker associates help keep our stores running and provide access to the products our customers need. If you are an active, organized, and safety-minded person with a keen eye for detail, you'll enjoy being a Receiver/Stocker for Lowe's.How We Support YouWhether you need a part-time position or a place to plant yourself and...

  • Merchandising Part Time Days

    2 weeks ago

    Gorakhpur, Haryana, India Lowe's Companies, Inc. Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Your Impact at Lowe'sAs a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If you want to build eye-catching displays and implement strategies that showcase in-demand products, you'll enjoy working with our...

  • Cashier Part Time

    2 weeks ago

    Gorakhpur, Haryana, India Lowe's Companies, Inc. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Your Impact at Lowe'sAs a Lowe's cashier, you'll ensure every customer exits Lowe's on a high note. Your work helps our stores positively serve our customers and communities by providing a quick, friendly checkout experience and helping customers get the best value for their money.How We Support YouWhether you need a part-time position or a place to plant...

  • Kitchen Support Expert

    12 hours ago

    Gorakhpur, Uttar Pradesh, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25182418 **Job Category**Food and Beverage & Culinary **Location**Courtyard by Marriott Gorakhpur, Ramgarh Tal, Nauka Vihar Road, Gorakhpur, Uttar Pradesh, India, 273001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Kitchen Support Experts play an important role in support of...

  • Kitchen Support Expert

    2 days ago

    Gorakhpur, Uttar Pradesh, India Marriott International, Inc Full time

    **Additional Information**Kitchen Support Expert **Job Number**25019125 **Job Category**Food and Beverage & Culinary **Location**Courtyard Gorakhpur, Ramgarh Tal, Nauka Vihar Road, Gorakhpur, Uttar Pradesh, India, 273001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Kitchen Support Experts play an important role in...

  • 10th pass Retail job Fresher-Gorakhpur

    1 week ago

    Gorakhpur, India 2coms Full time

    Greetings,Excellent Opportunity for Male Candidates..!!Leading Apparel Brand is hiring for Retail Associate || Apply Now|| GorakhpurOur Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group...