Customer Care Executive

6 days ago

Noida Uttar Pradesh, India Prologic web solutions private limited noida Full time

**Job Summary**:
**Key Responsibilities**:

- Provide accurate information about insurance products, services, and processes.
- Assist policyholders with policy issuance, premium payment issues, policy modifications, and document requests.
- Log and track customer interactions using CRM systems and ensure resolution within defined timelines.
- Educate customers about policy benefits, terms & conditions, and procedures in a clear and simple manner.
- Register and escalate complaints as per internal processes and ensure proper closure.
- Maintain complete documentation of interactions for audit and compliance purposes.
- Meet or exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores, resolution rate).
- Stay updated with product knowledge, regulatory changes, and customer service best practices.

**Required Skills & Qualifications**:

- 1-3 years of experience in customer service, preferably in the insurance or financial services sector.
- Strong communication skills (verbal and written) in English and regional languages.
- Knowledge of general insurance or life insurance products and processes is a plus.
- Good interpersonal skills, patience, empathy, and a customer-centric attitude.
- Proficiency in MS Office and CRM software.
- Ability to handle pressure and resolve conflicts effectively.

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Work Location: In person

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