Customer Delivery Architect

**What You’ll Do****: - Translate business requirements into solution design. Drive customer technology transitions, influencing solution architectures and services. - Participate in services presales activities, statement of work prioritizing, review and creation, position value of Cisco as part of a comprehensive outcome-based solution. - Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High-Level Design), and advise multi-functional teams across multiple domains. - Be a trusted advisor, understand customer market and industry, identify product and services growth opportunities. Identify risks and proposes mitigation plans. - Creatively advocate current and new technologies solutions relevant to customer success. - Build & maintain key CX and customer-partner relationships facilitating outstanding customer experience. - Mentor / develop other Engineers. - Play the role of an individual contributor. **Decision Making / Impact****: - Connect with Cisco internal, customers, and partners across functions and boundaries to achieve significant results for Customers as well as Cisco's success. - Help improve quality, efficiency, and effectiveness of CX functions/processes/projects delivery. - Trusted Advisor to the Engineering team to improve product and solution features, updates, and roadmap. - Advisor to help customers in achieving business outcomes, operational, program, or service objectives. - Mentorship impacts CX technical communities. **Role and specific responsibilities****: - Give efficiently to the areas of Customer Solution design; Innovation; Engineering Engagement; Intellectual Capital; Talent Development. - Actively mentor and develop other Consulting Engineers. - Owns the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g., scripts, software assets) in the most productive manner for various audiences, customers. - Provides technical expertise and guidance to resolve sophisticated customer problems in support of partner concerns. - Continuously learning and strengthening technical skills for relevant technical domains and adjacent technologies. - Avenues for automation ideation; lead and work with a team of software programmers to implement automation ideas for delivery excellence and efficiency. - Consults and works with customers and Cisco partners to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes. - Identify up-sell opportunities and articulates the business outcome value of the combined Cisco services and technology solution proposal. - Advice on renewals opportunities with regards to technology multi-domain aging opportunities and customer business **Who You’ll Work With****: CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. **Who You Are****: Expertise - Bachelors or Master's degree in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering or a similar field - 12+ years of experience in technical consulting, design, deployment and troubleshooting - Experienced in customer-facing roles including pre-sales and/or service delivery roles. - Experience in Networking Protocols : detailed knowledge of OSPF, ISIS, BGP, LISP, VxLAN, CGNAT/ IP v6, IOS-XR/ NX-OS, SR, Multicast & BNG - Experience working with Cisco Products: Variants of 7600, ASR/ ISR routers, Nexus 2K/5K/7k/9k, Catalyst family And Variants of Cisco UCS - CCIE desired (Routing & Switching / Service Provider) & related certification is helpful (OpenStack, DevNet, VMware, Kubernetes, AWS, Azure, etc.) with a strong drive for continuous learning. - Ability to develop high-level migration and delivery strategies, driving decisions and seeing it through execution effectively and in an efficient manner. - Build technical documents and presentations for technologies and solutions. - Interlock with multi-functional teams to find opportunities, create solutions, and accelerate growth of services. - Knowledge on Python, Ansible, Automation / CICD etc **Leadership / Autonomy**: - Possess extensive technical knowledge of at least two technology domains plus "one mile wide and one-inch deep" knowledge of other technical, operational & enterprise architecture domains following a 'T' shape model. - Work independently, with guidance in sophisticated situations only. - Can work in sophisticated or unstructured environments. - Provide guidance and training to engineers within global CX organizations. - Drive community engagements. **Wh