An'yst, Fraud Ops

Job ID: 34473

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 12 Jul 2025

**Job Summary**
- Work on Hunter system and ensure timely closure of cases
- Responsible for end-to-end actioning on the case starting from case identification, investigation and closure of cases in the system.
- Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities.
- In case of fraud occurrence, he /she should be able to report the same.
- Depending on the fraud trends observed should be able to suggest rule enhancements or improvements
- Should be open to work in shifts.

**Key Responsibilities**

**Strategy**
- Implementation of Hunter system and coordinating all task related to hunter activities
- Ensuring timely and accurate collation of MIS / Dashboards and Hunter related MIS on daily/weekly/monthly basis to all stakeholders.
- Coordination with FRM field teams for hunter match cases wrt follow up for investigation and completion of assignments.
- Review and Data Analytics for inconsistencies and trigger points that would need actioning at the field

**Business**
- Ensuring timely and accurate collation of MIS / Dashboards and Hunter related MIS on daily/weekly/monthly basis to all stakeholders.
- Coordination with FRM field teams for hunter match cases wrt follow up for investigation and completion of assignments.
- Review and Data Analysis for inconsistencies and trigger points that would need actioning at the field

**Processes**
- Review the cases in Hunter system and ensure effectiveness of rules
- Reduce false positives so as to ensure building robust process

**People & Talent**
- Good analytical skills
- Able to handle multi-tasking
- Keen Learner
- Drive for Results
- Solution Oriented
- Good Communication Skills
- Knowledge of MS Office wst XLS, Power Point, etc.

**Risk Management**
- Identify and share industry best practices and work with the businesses for their feasibility and implementation.
- Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
- Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
- Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
- Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
- Manage the process of fraud investigation within specified time and reporting to relevant stakeholders
- Manage the fraud risk at pre-acquisition stage for lending and liability products
- Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk

**Governance**
- Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Serve as a Director of the Board
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

**Key stakeholders**
**Internal stakeholders**
- RCOs, Country Retail Risk Head
- Regional / Country Business Heads and Product Head, Retail Client segment
- FGCs/ In country governance forums (or other forums, as may be applicable)
- Financial Crime Risk
- Country Collections Head and Policy team
- Relevant members of Risk Operations management team
- Internal IT partners supporting Retail Clients business
- HR, SIS & L &TD team
- Operations, L&C and Customer Experience Management unit

**External stakeholders**
- Auditors and Regulators
- Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
- Law Enforcement agencies
- Suppliers, vendors and consultants

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in IN/FRM; Perform other responsibilit