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Front Desk Receptionist

3 weeks ago

Bandra West Mumbai Maharashtra, India Amaha Full time

**About Amaha**

Amaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder.

The organization has built a mental health ecosystem that provides treatment & care plans for a range of mental health conditions like anxiety, depression, bipolar disorder, ADHD, OCD, schizophrenia, and addictions. Amaha has an in-house expert team of 150+ psychiatrists and therapists and provides therapy sessions, psychiatric care, digital self-care tools, psychometric assessments, as well as community peer support. Over the last few years, they have delivered over 1,00,000+ therapy and psychiatry sessions in 15+ languages across 600+ Indian cities.

From dawn till midnight - 365 days a year, Amaha offers consultation services with qualified professionals - the organization also helps people select the right mental health professional for their needs at the time and place of their choosing. Their digital offerings include the Amaha mobile app, which has won several accolades, including an award for the “Best App for Good'' by Google Play. It offers 600+ self-care tools and 1000+ content resources to help clients understand their concerns and build healthy habits; the app has already touched 5Million+ lives globally. Amaha also offers community peer support groups with over 50,000+ community members.

Furthermore, Amaha offers customized Emotional Well-being programs for workplaces & colleges that today support over 700,000 individuals across the country.

With its overall team of more than 250+ professionals with advanced degrees in technology, business, psychiatry, and psychology, Amaha’s core proposition is to provide end-to-end care -both online & in-person - including consultation, self-care & community support through its digital platform (including mobile app) & its first few in-person centers in Mumbai, Bangalore & Delhi NCR.

**About the role**

The community manager will be responsible for managing the overall experience of customers visiting our clinic in Delhi. With this clinic, we not only aim to provide the best mental health treatment but also strive to make it a world-class community for all things mental health.

The community manager will act as the first touch-point for all our existing and prospective customers. They will also work with other clinic members to manage the day-to-day operations of the clinic.

This will be an 8-9-hour workday, with a 6-day workweek. (Monday to Saturday). Sundays are holidays.

**Key Responsibilities**
- Manage appointments via CRM software. Coordinate, schedule, and confirm appointments and meetings of doctors and other members of the team.
- Understanding client problems, answering their queries, educating clients about the treatments available, and directing them to the right doctor or therapist within the team
- Ensure all the complaints from the clients are handled delicately and informed to the Manager
- Oversee the day-to-day facility management and coordinate with vendors/reporting manager in case any repairs or maintenance work needs to be done
- Maintain records of billing, patient details, etc. of all new and existing patients in existing MIS reports and update any reports (as and when required)
- Maintenance of cash and other registers
- Handing over cash and card receipts to the person concerned from the accounts department
- Supervise housekeeping when needed
- Maintaining confidentiality as medical and other data being handled would be strictly confidential
- Plan and execute events at the clinic to create awareness about mental health
- Work with the clinical and corporate marketing team to manage other strategic initiatives and forums

**Skills & Qualifications**
- Graduate in any discipline
- At least 2-3 years experience in Healthcare, Wellness, or Hospitality Industry in a customer service role
- Excellent interpersonal and communication skills
- Good command of Hindi and English
- Shall be willing to work 8-9 hours shift, 6 days a week
- Should be well versed with MS excel, MS word and able to update daily reports
- Willing to multitask and manage guest relations and general administrative work

**What is it like working at Amaha?**

The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians This includes:

- Working on multiple exciting projects
- The chance to work with real innovators and leaders in the field
- Working in a supportive, collaborative, and entrepreneurial atmosphere
- Working with people who believe in hard work, sustainability, and ownership
- Being part of a work culture that is driven by creativity and excellence

Our team is (mostly) young, energetic, the best at what