Support Trainee

3 days ago

Chandigarh, India Baseware Full time

The Customer Support function comprises more than 230 Basware experts globally. Customer Support provides professional, efficient, and effective technical support to Basware customers/partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer Cases and Incidents to enable our customers to use Basware products and services efficiently and enable them to run their businesses seamlessly.

**Team Description**:
The 1st line Customer Support team in Chandigarh is part of the global 1st Line Support team and global Customer Support unit. We resolve the technical standardized types of requests or issues reported by customers.

We are now looking for a 1st Line Customer Support Trainee to join our team.

In this role, you will be a part of our fast-growing organization which provides a full range of services to our global customers across multiple industry sectors.

You will work alongside other experienced Basware associates to deliver the best customer experience and at the same time, we will help you to develop your skills and build your career.

**Key responsibilities**:

- First Point of Contact for customers.
- Provide support, guidance, and resolution for complex incidents and requests via the ticketing system.
- Replicate, investigate and troubleshoot customer technical issues.
- Evaluate, validate and prioritize support inquiries.
- Contribute to the improvement of internal processes and procedures

**SKILLS & REQUIREMENTS**:

- Knowledge of OOPS concepts and DBMS (SQL, PL/SQL).
- Knowledge of Basics of Programming Languages is a Plus (ASP, C, VB,.Net, Java).
- Knowledge of Cloud Computing (SAAS Understanding is a Plus).
- Knowledge of S2P (Source to Pay) and P2P (Purchase to Pay) is a plus.
- Excellent written and verbal communication skills (English).
- A positive mindset focused on learning & self-development.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively with global project teams.
- Keen interest to pursue a long-term career in the challenging Information Technology arena.
- Available to work in shifts.

**Educational qualifications**:

- B.E / B.Tech / M.Tech - CSE/IT
- MCA
- For other related streams, 1-2 year diploma in CS is required

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