Novatr (Previously Oneistox) - Mentor Recruitment

23 hours ago

Gurgaon, India ConsultBae Full time

**Location
- **We work Sikandarpur, Gurgaon (WFO)

**Working **days
- **5 Days

**Experience
- **2+ years

**As a Recruitment Associate you will be working on**:

- Headhunting industry experts, reaching out to them and onboarding them with the organisation.
- Manage End-to-end mentor cycle and engagement. This will include acquisition, onboarding, course closure, engagement, payments and retention of mentors.
- Building process around optimization, mentor success, management, etc. improving mentor experience at all stages.
- Acquisition & Onboarding Processes Management - Handle acquisition and onboarding for mentors along with creating optimised processes.
- Evaluate and improve communication - Create all communication content and training modules with the content team, maintain product/customer documentation.
- Build Query processes & tickets - Building systems, reports & escalating critical issues to management or related teams for immediate resolutions.
- Maintenance of mentor feedback. Maintain an active feedback log week over week for the Product Team.
- Data Collection and KPI Tracking - Analyse data to improve customer experience. Drafting daily, weekly and monthly reports, handling data collection, and coordination with other teams.

**You'd fit in if you**:

- 2+ years of Work Experience: Proven work experience as a Customer Acquisition or Customer Success Specialist or similar role.
- Passion for Service: Be enthusiastic and relentless in achieving customer (learner) success with knowledge of customer success processes. Being a patient listener is a must.
- High Accountability and personal organisation.
- Excellent communication and interpersonal skills - Oral and Written.
- Enjoy building Processes and optimising as per scale with an understanding of resource management.
- Curious and self-motivated to learn, always improving yourself and the team around you.

**Perks at Novatr (Previously Oneistox)**
- Challenging work, High Product Ownership, and Steep Learning Curve are guaranteed
- You get to be part of a highly young and energetic team
- Envisage the growth of a company from 5X to 500X

**About the Company**

On a mission to empower architects, engineers and designers with new-age skills and real-world exposure.

Founded in 2019 by the alumni of SPA Delhi and IIT Madras, Oneistox is building the upskilling ecosystem for the design and AEC communities.

There are 3 key ways in which we achieve this.
First, we bring together individuals from across the world to allow for interactive, community learning. Second, we ensure that skill development goes hand-in-hand with critical thinking. Finally, 100 per cent of our learning content is developed by mentors who are all industry experts.

Today, 3000+ learners from 40+ countries have accelerated their careers by joining the #OneistoxTribe.

Check out our certified courses in #BuildingInformationModeling and #ParametricModeling taught by industry experts.

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