Helpdesk (Banking Domain) - Chitradurga

1 week ago

Chitradurga, India Acute Informatics Pvt. Ltd Full time

Single Point of Contact for all branches of the reporting RRB
- Log all calls received via any communication medium (Mail, Phone, Web) and issue the incident ticket to the user.
- Analyze all calls received and update the comments on analysis before assigning it to L2.
- Provide the solution on time as per the SLA norms.
- Learn the new features and changes incorporated in a patch when ever it is implemented.
- Help the user to navigate the Finacle Menu options.
- Follow up with the user till the required information is received for analysis.
- Update the status of the call in EMS tool (CA Service Desk) with proper remarks (Cause of the incident and solution provided with functional & technical explanation)
- Hand shake with the previous/next shift support engineer to get update of pending/critical calls during shift change.
- Interact with Banks IT team when ever required to complete the calls
- Upload table dumps/any other output asked by Infosys with respect to the calls lodged with them
- Provide required assistance to L2, server, database team in implanting the Finacle patches.
- Provide the resolution and get the call closed for all the calls that are assigned from L1 level which includes vendor interaction.

Location: Chitradurga

Budget: 17K

Pay: ₹15,000.00 - ₹17,000.00 per month

Shift:

- Day shift

Work Days:

- Monday to Friday

Work Location: In person

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