Admission Counsellor

2 weeks ago

Gurugram Haryana, India SVKM's Narsee Monjee Institute of Management Studies (NMIMS) Full time

**Position Title**: Online Admissions Counselor

**Job Type**: Full-Time
**Location**: Office-Based

**Key Responsibilities**:

- **Telephonic Counseling**:

- Reach out to prospective students via phone to provide information about online and distance education programs offered by various universities.
- Counsel students on course offerings, eligibility criteria, career outcomes, and admission processes.
- Address queries regarding program details, fee structures, accreditation, and university affiliations.
- **Lead Conversion**:

- Follow up on leads generated through various marketing channels.
- Convert inquiries into admissions by understanding the needs of the students and offering the right program fit.
- **Admission Process Management**:

- Guide students through the entire admission process, including registration, documentation, and fee payment.
- Ensure timely submission of all necessary documents and payments for enrollment completion.
- **Record Maintenance**:

- Maintain accurate and detailed records of all student interactions, inquiries, and conversions in the CRM system.
- Provide daily/weekly reports on leads, follow-ups, and conversions to the management team.
- **Student Support**:

- Offer support to students post-enrollment for queries related to course access, student portal, and academic resources.
- Liaise with university representatives for updates on programs and processes.

**Skills and Qualifications**:

- Bachelor’s degree in any field (Education or Counseling background preferred).
- Strong communication and interpersonal skills.
- Proficiency in telephonic sales or counseling.
- Familiarity with online and distance education programs is a plus.
- Ability to multitask and meet targets in a fast-paced environment.

**Key Attributes**:

- Empathetic and student-centric approach.
- Goal-driven with excellent persuasion and negotiation skills.
- Highly organized with attention to detail.
- Ability to work independently and as part of a team.

**Compensation**:

- Competitive salary with performance-based monthly incentives.
- Opportunity to grow in a fast-evolving edtech environment.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you worked in education industry for doing online/distance admissions

**Education**:

- Master's (preferred)

**Experience**:

- Career counseling: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 15/03/2025

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