Beauty Retail Operations Executive

3 days ago

Mumbai Maharashtra, India Unilever Full time

**Job Title**: Modern Trade Beauty Retail Operations Executive
Beautyverse
1B/1C Job Role
**Position Overview**: The Modern Trade Operations Executive will be responsible for supporting the day-to-day operations within the modern trade channel. This role requires a proactive individual with strong organizational skills, attention to detail, Willingness to travel and the ability to thrive in a fast-paced environment.
**Job Description**:
Design Thinking for Operational Excellence
- Collaborate cross-functionally to define problem statements and co-create innovative solutions that align with brand and business goals.

Data-Driven Decision Making
- Utilize data analytics to validate hypotheses, identify trends, and uncover opportunities across sales, footfall, conversion, and customer satisfaction metrics.
- Develop and maintain real-time dashboards and reports to monitor KPIs and track the impact of initiatives.

Execution & Scaling
- Translate strategic initiatives into store-level execution plans with clear SOPs, timelines, and measurable outcomes.
- Create playbooks and training modules to ensure consistent rollout and adoption across regions.
- Partner with field teams to ensure feedback loops are in place, enabling continuous improvement and agility in execution.

**In-Store Execution**:
Implement and monitor in-store execution plans for promotional activities and product placements.
Ensure compliance with Category guidelines and brand standards coordinating with regional team.
**Collaborate with Supply Chain**:
Collaborate with the supply chain team to maintain optimal inventory levels and minimize stockouts and ensure fill rates.
**Data Analysis and Reporting**:
Assist in collecting and analysing data related to key performance indicators (KPIs) for modern trade operations related to HUL3.
Prepare regular reports for management review.
**Customer Relationship Management**:
Build and maintain positive relationships with modern trade customers and stake holders.
Address customer inquiries and concerns promptly.
**In-Store Execution**:
Ensure effective in-store execution of strategies and merchandising. Ensure agreed launches connectivity, OSA and Promotion compliance.
**Promotional Support**:
Assist in the coordination and execution of promotional activities in collaboration with the Account team.
Monitor the effectiveness of promotions and provide feedback for improvement.
**Target Achievement**:
Drive efforts to achieve market share objectives and QGP deliverables. Contribute to the monthly and quarterly target achievement for modern trade operations.
**Third-Party Agency Coordination**:
Collaborate with HFS (third-party agency) for Resource manning, effective visibility, Tester GWP availability and category management.
Ensure alignment with category management strategies to enhance product visibility.
**Market Research**:
Conduct market research to stay informed about industry trends, competitor activities, and consumer preferences.
Provide insights and recommendations based on research findings.

**Qualifications**:

- Previous experience in FMCG or retail operations is an advantage.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Excel & Microsoft Office suite.
- Proficient in Power BI will have added advantage

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