Gm Service

2 weeks ago

Agra Uttar Pradesh, India Ashok Auto Ventures Full time

Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability
- Ensure delivery of customers vehicles on time
- Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics
- Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
- Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals
- Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale
- Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records

**Qualifications**:

- Bachelor s degree (or equivalent).
- In-depth knowledge of automotive technology, automotive service technician job duties, and automotive repair services is required
- Experience in conducting performance evaluation
- Proven success in a managerial role
- Strong decision-making ability
- Excellent communication, collaboration, and delegation skills
- Proven ability to develop and achieve financial plans
- Ability to motivate and lead employees, and hold them accountable
- Strong working knowledge of operational procedures

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