IT Service Owner

**The time to change is now**

It is time to build a sustainable future and define how we evolve through technology with purpose.

At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas such as Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management and IT Strategy & User Experience.

Lisbon Tech Hub innovates, designs, transforms the information technology solutions and services for Siemens through our delivery units.

Transforming our future starts with every day

Lisbon Tech Hub is the
**home of the new technologists** - Dream Builders, Impact Creators & Future Makers.

Are you one of them? Join us

**What role will you play?**
- Assume end-to-end responsibility and ownership for your service and projects
- Coordinate and manage developments of internal and 3rd party consultants/developers to develop and maintain the assigned service
- Be the bridge between our business stakeholders and IT experts
- Support the team on identifying priorities, project escalations and individual coaching
- Ensure that work is carried out in accordance with agreed quality, audit, and security standards
- Drive digitalization with new technologies and trends and strive for continuous service improvement
- Be responsible for communication, collaboration, and relationship management of key internal and external stakeholders, regarding service status, planning, and information sharing
- Support cost controlling and resource planning in your area of responsibility
- Grow/foster an agile mindset and an agile way of working (e.g. agile working methods)
- Build deep relationships with customers to become a trusted advisor for their most critical sales processes that support their digital transformation
- Be open to take ownership of additional key projects within your domain

**We are looking for**:

- University degree in computer science, business administration, mathematics or similar quantitative field or equivalent practical experience
- More than 2 years of experience in people management (project or team lead experience)
- Excellent communication and mediation skills
- Hands-on experience with sales data models (e.g. SAP raw data)
- More than 5 years of experience in SQL, analyzing and modeling datasets
- More than 2 years of experience in visualization technologies (e.g. Qlik, Tableau, PowerBI, SAP SAC)
- Ability to understand technical concepts and turn them into business terms
- Customer centric mindset
- Work experience in agile methodologies (e.g. SCRUM)
- Experience with Siemens sales processes, customer journey and landscape
- Experience with AI/ML algorithms
- Business fluent English language skills (written and spoken)

**What makes us proud as an employer**:

- The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines)
- Top Companies to work in Portugal (Awarded by LinkedIn)
- Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association)
- Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor)
- 2nd Best Engineering Company (Awarded by Teamlyzer, biggest portuguese tech community platform)

**We are thrilled to have**:
A hybrid working model with a flexible working hours policy in order to promote work life balance. A budget for setting up a home office, health insurance, possibility to have a sabbatical leave or non-paid time off and a financial support program for your studies.

You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, Linkedin Learning and more) and discounts with partners.

To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment

**#Siemens #LXTechHub #ITMakesUsMove**

**Organization**: Information Technology

**Company**: Siemens S.A.

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time