Customer Support Executive

2 weeks ago

Delhi Delhi, India Beutics.com Full time

**Job description**

**Position**: Customer Support Executive [Female]

**Duty Time**: 10 hours per day

**Salary**: Fixed ₹20,000 per month (based on experience)

**Location**: Work from home

Key Responsibilities:
**Customer Interaction & Support**:

- Understand customer needs and provide appropriate solutions.
- Communicate effectively to resolve complaints and provide product/service information.
- Maintain accurate records of customer interactions and transactions.

**Troubleshooting & Problem Solving**:

- Diagnose and resolve technical issues or service-related problems.
- Provide guidance on product setup and usage.
- Escalate unresolved issues to appropriate internal teams.

**Documentation & Reporting**:

- Document customer interactions and maintain comprehensive case records.
- Prepare and present reports on customer support activities and trends.
- Monitor key performance indicators (KPIs) such as resolution time and customer satisfaction scores.

**Training & Development**:

- Assist in training new support staff on company policies and product knowledge.
- Stay updated with new product features and industry trends.
- Participate in continuous training sessions to enhance skills.

**Policy Adherence**:

- Ensure all customer interactions comply with company policies and standards.
- Uphold data privacy regulations and safeguard customer information.

**Requirements**:

- **Education**: Bachelor's degree preferred.
- **Experience**: Minimum 2 years in customer support or a customer-facing role.
- **Skills**:

- Strong communication and interpersonal skills.
- Ability to remain calm under pressure and handle challenging situations.
- Proficiency with CRM software and other customer service tools.

Shifts:
Perks and Benefits:

- Fixed salary based on experience.
- Work-from-home flexibility.
- Leadership role with career growth opportunities.

Application Process:
Pay: ₹20,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Rotational shift

Work Location: Remote

Pay: From ₹20,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay

Application Question(s):

- Do you have laptop?
- Are you willing to work rotational shift ?
- Are you willing to work 10 hours of duty ?
- Can you join immediately ?
- Do you have wifi connection?

Work Location: Remote

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