Operations Executive

2 weeks ago

Mumbai, India Nivoda Full time

**Designation: Operations Executive**

**(Night Shift) Remote**

**Experience: 2-5 years (in any field)**

Nivoda is looking for a Operations Executive to work for its India office, buying diamonds from India and Hong Kong for our global customers

**About Nivoda**:
Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam.

We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to almost 200 internationally. We are a global team of big thinkers, risk takers and hard workers.

**What you'll do**:
Responsibilities include but are not limited to:

- Make sure all customer requests for information related to diamonds on our platform get fulfilled in a timely fashion, in accordance with quality preferences of customers
- Negotiate on prices of diamonds with suppliers as and when required
- Get answers for enquiries from customers
- Communicate with suppliers through the Nivoda platform
- Work closely with India Ops and Customer Relationship teams to interact with customers in case of a quality issue
- Interact with customers and our Customer Relationship team to discuss availability of diamonds and relay quality questions to suppliers
- Work closely with our Supplier Relationships team to maintain positive relationships with all suppliers
- Work closely with our Supplier Relationships team to make sure all suppliers are using the Nivoda platform to communicate and reply to incoming enquiries and orders
- Manage and Request suppliers for all Diamond Holds requested by customers
- Find replacement stones for sold out stones for our customers

**What you'll need**:

- Excellent verbal and written Communication
- 2-5 years of work experience in any sector
- Graduate from Top Tier College in any stream with good scores
- Comfortable with MS Office -Word/Excel
- Knowledge of Gujarati is a major plus

**W**
**hat you'll get**:

- Dynamic working environment in a extremely fast-growing company
- Work in an international environment
- Ample experience to grow and learn.
- A great company culture.

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