Customer Support

Provide accurate, valid, and complete information by using the right tools and resources. - Resolve customer complaints and issues efficiently and professionally. - Maintain a high level of customer satisfaction by providing helpful, timely support. - Document customer interactions and update internal databases and CRM systems. - Escalate complex issues to...

_Bankify Technologies is a financial technology company specializing in providing innovative banking solutions to customers. We are seeking highly motivated and talented individuals to join our team as Telecallers. As a Telecaller, you will be responsible for engaging with potential customers over the phone, providing information about our products and...

Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

**Customer Support Executive - Inbound Voice Process** **Location**:Bhubaneswar (Work from Office) Shift: 24/7 Rotational (Female shift window: 7 AM - 9 PM) Working Days: 6 days/week | 9-hour shifts **Key Responsibilities**: - Handle inbound/outbound customer calls - Resolve queries and provide accurate information - Document interactions and escalate...

**Key Responsibilities**: - Address customer inquiries, resolve issues, and offer solutions in a professional manner. - Document and track customer interactions and transactions using our CRM system. - Escalate complex issues to the appropriate department or supervisor as needed. - Follow established procedures and guidelines to ensure consistent service...

**Title**:Chat Customer Service Representative - Ahmedabad Location** **Job Details**: - **Location (Workplace)**: Ahmedabad, Gujarat (On-site) - **Position**: Chat Customer Service Representative - **Salary Range**: ₹26,000 - ₹36,000 (CTC monthly, depending on interview & experience) - **Shift**: Rotational (including weekends &...

We are looking for a proactive and customer focused Customer Support Executive to join our team. In this role, you will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction through various communication channels (email, chat, calls, or ticketing systems).Key Responsibilities:•Respond promptly...

**Key Responsibilities**: - Handle and resolve customer complaints and technical issues in a timely manner. - Maintain accurate records of customer interactions using the support ticketing system - Escalate complex issues to the appropriate internal teams. - Follow up with customers to ensure their issues are resolved satisfactorily. - Provide product /...

**Job Profile**: As a Product Support Executive, you will be the first point of contact for customers seeking assistance with our products. You will be responsible for providing exceptional customer service by troubleshooting product issues and ensuring customer satisfaction. This role requires a strong understanding of the product features, excellent...

**Key Responsibilities**: - Provide accurate information regarding products and services. - Resolve customer complaints and issues efficiently and professionally. - Maintain detailed records of customer interactions and transactions. - Collaborate with other departments to ensure customer satisfaction. - Identify and escalate priority issues to the...