Payment Lifecycle Associate I

**JOB DESCRIPTION**
Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future.”As a Cash Operations Transaction Processing Manager, you'll define and analyze business flows related to the delivery of TS payment services, while contributing to test and project plans.
- Manage day-to-day processing and operational activities within the required timelines.
- Ensure accuracy and quality is maintained through adequate training and analysis.
- Ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
- End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
- Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
- Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
- Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live

**Required Skills and Experience**
- 8 -10 years of experience in managing Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving.
- Global experience in payments with good understanding of accounting and money move processes.
- Knowledge and Experience in SWIFT is a must.
- Experience and strong working knowledge of various aspects of cash operations and payments
- Strong organizational skills and operational knowledge
- Ability to multi-task and deliver against tight deadlines
- Strong analytical, problem-solving, and written/oral communication skills
- Demonstrated success in manage fast changes and adapt to new business initiatives
- Business acumen and commercial market awareness
- Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss.
- Strong commitment to providing high standards of quality client service
- Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
- Effective delegating, planning and time management skills to meet strict deadlines and team objectives
- Ability to be an integral team member (planning support, documenting, and communicating)
- Ability to prioritize, drive results, and influence team members in a cross functional, diverse environment
- Master’s degree (e.g. MBA, MSc, MCom, MCA, etc.) preferred
- Strong PC skills (PowerPoint, Excel, Word - other advanced skills preferred).

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as an