Payments Lifecycle Associate

**JOB DESCRIPTION**
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

**Job Summary**:
**Responsibilities**:

- Understand and gain experience in payment, deposit, and liquidity products, with sound knowledge of Swift Payments/ISO/Wire Payments or Alternate payments.
- Take ownership and accountability to deliver business goals, executing to achieve specific desired results.
- Provide end-to-end management of multiple large-scale projects across ECCO Applications, managing scope, business benefits, project plans, timelines, identifying & resolving issues, risks, dependencies, and generating MIS.
- Ensure effective internal communications among all the work streams and stakeholders, ensuring all are engaged. Manage client relationships to deliver consistent, excellent client experience. Partner with different stakeholder groups to elicit business requirements and processes.
- Manage forums for project updates and project scorecards. Partner with business leads to compile business requirements and provide leadership to drive delivery.
- Develop operating models, including assessing operating model considerations and documenting flows and touchpoints. Create training material and manage training sessions for users.
- Communicate and present excellently, with strong organizational skills, including the ability to prioritize and manage multiple activities, detail-oriented.
- Think analytically and logically to understand and analyze complex business processes.
- Analyze and resolve project-related risks/issues and follow through with set objectives.
- Ensure sufficient internal controls and procedures to minimize risk, driving the risks and controls agenda.

**Required Qualifications, Skills and Capabilities**:

- Bachelor's degree
- Full understanding of Treasury Services business, operations, and technology strategy
- Intermediate/Advanced experience using Microsoft Office, including Excel, Visio, and PowerPoint
- Presentation of business updates to Senior LOB Executives
- Has at least 10 years Cash Operations/Product experience and in leadership roles

**Preferred Qualifications, Skills and Capabilities**:

- Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work.
- Ability to operate with an ownership mindset.
- Strong understanding of different development methodologies (e.g., Agile, SCRUM, Waterfall)
- Change management / Business analysis experience.
- master’s degree in finance and/or Technology preferred. Technical knowledge and experience is a plus.

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.